Customer message review desk
Review email, SMS and WhatsApp notifications next to each recipient’s preferences, then approve each send before it goes out.
Build customer messaging into your business apps
Connect your Bird workspace to Path, then build apps that send email, SMS and WhatsApp messages and manage customer contacts.
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Connect your workspace and start with one job
Path’s guide takes you from an idea to a pilot. Pick one job, name the person responsible for it, and keep the first version small enough to test with the people who will use it.
Confirm access before connecting
Path apps use your connected Bird workspace and its regional API. Sending needs the right permission scopes, a configured sender and your recipients’ consent.
Shape the app with Scout
Paste the guide’s starter prompt into Scout, Path’s AI, and ask it to propose the records, field mapping, views and access rules. Preview the app with sample data before you connect Bird.
Pilot, then expand
Test with a small approved dataset and a user with the fewest permissions the app needs. Check how it handles revoked access, repeated events and failed requests, then turn on live messages once the workflow’s owner approves it.
Ideas to build with Bird in Path
The review desk is the one to start with: Path’s guide uses it as the first build.
Message delivery workspace
See delivery outcomes and the audience records your team may contact, so follow-ups reach the right customers.
Manage customer contacts
Work with the contacts in your Bird workspace from your Path apps. Keep their source IDs so each record traces back to where it came from.
Put it into practice.
Continue with the documentation, guides and examples for this topic.
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