PagerDuty can be utilized for IT operations, DevOps, and incident response.
Overview
The service offers users the ability to manage alerts and on-call schedules, which can be used to ensure system uptime and quick response to issues.
Triggers
Incident Triggered
Sent when an incident is newly created/triggered.
Incident Annotated
Sent when an incident is annotated.
Incident Resolved
Sent when an incident is resolved.
Incident Delegated
Sent when an incident has been reassigned to another escalation policy.
Incident Priority Updated
Sent when the priority of an incident has changed.
Incident Acknowledged
Sent when an incident is acknowledged.
Incident Unacknowledged
Sent when an incident is unacknowledged.
Incident Escalated
Sent when an incident is escalated.
Incident Reassigned
Sent when an incident is reassigned.
Incident Reopened
Sent when an incident is reopened.
Incident Responder Added
Sent when an incident responder is added.
Actions
Trigger Event
Report an event of a new problem
Acknowledge Event
Acknowledge an existing event using a routing key
Resolve Event
Resolve an existing event using a routing key
Get Incident by ID
Show detailed information about an incident. Accepts either an incident id, or an incident number.
Get Log Entry by ID
Get details for a specific incident log entry. This method provides additional information you can use to get at raw event data.
Update Incident
Acknowledge, resolve, escalate or reassign an incident.