Journey reports
How Journey reports work.
View journey reports, and gain insights into sent, delivered, and read rates, all presented in an easy-to understand format.
How to filter a report
Filter par version du parcours
Utilisez le menu déroulant sur le côté gauche de votre écran pour filtrer votre rapport entre les insights pour toutes les versions de votre parcours, et les insights pour une version spécifique.
Filter par canal
Si votre parcours est configuré pour fonctionner sur plusieurs canaux, utilisez le menu déroulant 'Filter par expéditeur' pour filtrer le rapport pour un canal spécifique.
Filter par période
Utilisez le sélecteur de date et d'heure pour filtrer les insights pour une période spécifique.
Overview tab
Journey overview
In the reports 'Overview' tab, under 'Journey overview' you can see the following data:
Runs triggered: The total number of times the journey has been triggered
Runs completed: The total number of times a contact has successfully completed the journey
Unique contacts entered: The total number of times distinct contacts have triggered the journey
Unique contacts completed: The total number of times distinct contacts have completed the journey
Message delivery overview
In the reports 'Overview' tab, under 'Message delivery overview' you can see the following data:
Sent: The total number of messages sent by this journey
Delivered: The total number of messages delivered by this journey
Delivery rate: The % of sent messages that were delivered successfully
Opens/Reads: The number of messages that were opened or read
Opens/Reads rate: The % of delivered messages that were opened or read
Clicks: The total number of times links have been clicked in messages sent by the journey
Click-through-rate: The % of delivered messages that drove a click
Channel overview
In the reports 'Overview' tab, under 'Channel overview', if your journey sends messages on more than one channel type, you'll be able to see performance metrics by channel, so you can easily compare channel performance.
Channel tabs
Use the channel tabs to see the same data for a specific channel. This is helpful if your journey is set up to run on multiple channels.
For example, if your journey runs on both Email and WhatsApp, you can switch between the Email and WhatsApp tabs to see how your journey performs on each platform.
