Close your account

You can close your Bird account from your profile settings. We email you a link to confirm, and delete the account seven days after you confirm. Until then you can still sign in, use Bird as usual, and cancel the closure.

How do I close my account?

1. In the dashboard, open your user menu and select Profile settings. The General page opens.
2. Under Danger zone, select Close account.
3. Type DELETE and select Yes, close my account.
4. We send you an email with the subject "Confirm closure of your Bird account". Open it and select Confirm closure. If you're asked to sign in, sign in with the account you're closing.

The confirmation link is valid for 24 hours. Nothing happens to your account until you use it. If the link expires, start again from step 1.

Why isn't DELETE accepted?

Type DELETE exactly as shown: in English and in capital letters. If your browser translates the dashboard into your language, it can translate that word on screen as well. The box still only accepts DELETE.

Why can't I close my account?

If the dashboard shows Resolve these organizations first, you're the only owner of an organization that can't be deleted together with your account. The list says why for each one:

• Has other members: make another member an owner, as described in Invite your team, or remove the other members.
• Owes money or has a contract commitment: pay any unpaid invoices, unpaid contract payments or negative balance in Billing. If the organization has a contract commitment with us, contact support.
• Close it from its own settings first: close the organization as described in How do I delete my whole organization?

Then close your account again.

What gets deleted?

Your profile is deleted, and you can't sign in with that account again.

An organization where you're the only member is deleted with your account. That includes its workspaces, phone numbers, domains, contacts, and API keys. Any wallet balance in it is not paid out: see Refunds and your wallet balance.

An organization with other members keeps running. You're removed from it, and everyone else keeps their access.

Can I change my mind?

Yes, for seven days after you confirm. We email you the date the account will be deleted. To cancel, select Cancel closure on the banner at the top of the dashboard, or in that email. The link in the email works without signing in. Your account then stays exactly as it was.

If one of your organizations gains a member, starts owing money or takes on a contract commitment during those seven days and you're its only owner, we stop the closure and email you. Resolve it as described above, and then close your account again.

How do I delete my whole organization?

An owner can close an organization and keep their own account and their other organizations.

1. In the dashboard, open the organization and go to Settings > General.
2. Under Danger zone, select Close organization.
3. Type the organization's name and select Yes, close this organization.
4. We email you a confirmation link, valid for 24 hours. Open it and confirm.

When you confirm, every member loses access and the organization's API keys stop working. Each owner is emailed their own link to cancel. Any owner can cancel within seven days; after that the organization's workspaces, phone numbers, domains, contacts, and API keys are permanently deleted. A cancelled closure keeps the organization's data, but you need to create new API keys and buy any paid plan again.

You can't close an organization that has unpaid invoices, unpaid contract payments or a negative balance: pay them in Billing first. If the organization has a contract commitment with us, contact support to close it.

Next steps

• Refunds and your wallet balance
• Invite your team
• Coming from MessageBird