WhatsApp
for developers

Conversations that feel personal.
Build richer customer experiences on WhatsApp.

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Trusted every day by teams that
build world-class software.

Read customer storiesExplore Enterprise

From prompt to delivered.

Send a template from your app or agent. Follow the message outcome.
Build with the same tools already in your stack.

YouWhatsApp

Send code 123456 to +14155550100 on WhatsApp using our approved bird_otp template, then check it arrived.

Bird MCP4 connected actions
  1. 1Read the template catalogwhatsapp_templates_list
  2. 2Send the approved templatewhatsapp_send
  3. 3Read the message statuswhatsapp_get
  4. 4Check the delivery eventwhatsapp_list_events
Explore MCP docs →

Make it yours.
Before it reaches them.

Shape the content in Studio. See how the card and quick reply feel in the conversation.

WhatsApp StudioCard

The Everyday Collection

ceramics.jpgImage · Ready
Preview ready
9:41▮▮▮
‹hHarborBusiness account
Today
The Everyday Collection
The Everyday Collection

Made to be used. Made to be kept.

9:41
Explore the collection9:41
+Message
Explore WhatsApp templates

Every question.
A helpful answer.

Answer with context from your application. Bring in your team
when the customer needs a person.

9:41▮▮▮
‹hHarborBusiness account
Today · 9:41
Hi Maya. How can we help with your delivery?
Where is order 1042?
Your order is packed and awaiting dispatch. We’ll send the tracking link after dispatch.
+Message
Order 1042
Order status checked

Packed, awaiting dispatch

Order
1042
Customer
Maya Chen
Source
Order record
Next step
Await dispatch

Answer from the order record. Keep the next step in the same conversation.

Explore service conversations

From a little interest.
To a time in the diary.

Let customers choose inside WhatsApp. Connect the submitted time
to your booking application, then confirm the visit.

h
HarborWhatsApp
Let’s find a time for your visit.
Book a studio visit
Harbor’s everyday ceramics collectionHARBOR · AMSTERDAM

A little time for you.

See the collection. Find your favorite.

Studio visit 30 minutes
Tuesday, September 22
Europe / Amsterdam

You’re booked, Alex. See you Tuesday at 11:30.

Harbor · HBR-2048
Studio calendarHarbor
SEPTEMBER 2026

Tuesday, 22

Amsterdam
M21T22W23T24F25
Styling consultationJamie · 30 min
AMAlex MorganStudio visit · 30 min
Private viewingSam · 30 min
Appointment confirmed11:30 reserved · HBR-2048
Illustrative Flow and booking application. No appointment is made. Choose 14:00 to inspect a slot that becomes unavailable; the application returns alternatives without claiming a booking.
Try 14:00 to see how an unavailable time is handled.Explore native Flows

Every conversation.
A clearer picture.

Follow performance down to the message.

WhatsApp analytics

Delivery over time

26,917accepted97.6%delivery rate
Delivery over timeIllustrative hourly WhatsApp analytics for September 21. Accepted, Delivered and Failed outcomes share a count axis. Figures are illustrative, not live account statistics.06251.3k1.9k2.5kMessages00:0004:0008:0012:0016:0020:0023:00
AcceptedDeliveredFailed
Sep 21 · UTC
73.9%

of failures in this hour
order_update

133 of 180 · 14:00–15:00 UTC
By template
14:00–15:00 UTC
TemplateAcceptedFailedShare
1,10113373.9%
6013217.8%
300158.3%
Explore WhatsApp analytics

Explore WhatsApp.

From the first template to a richer conversation. Explore what you can build.

WhatsApp API

Connect WhatsApp messages and replies to your application.

Templates

Create, approve and send personalized WhatsApp templates.

Conversations

Keep customer replies connected to their task.

Native Flows

Help customers make a choice inside WhatsApp.

Broadcasts

Send an approved campaign and follow the conversations it starts.

AI agents

Answer customer questions, take permitted actions, and hand over when needed.

Commerce

Help customers choose a product and continue the purchase.

Calling

Move an eligible WhatsApp conversation into a call.

Numbers

Connect the business number behind the conversation.

Analytics

Understand outbound delivery and incoming conversation activity.

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
ReadRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with WhatsApp.
Build across channels with Bird.

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Your next idea.
Ready to connect.

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