Capture caller responses, voicemail messages, and bridged conversations for support tickets, quality assurance, and compliance reviews. Start and stop recording around specific steps in a Bird call sequence, inspect each participant's audio and transcript alongside the call leg that produced it, and manage playback within a clear 30-day storage retention window.
Call
Recording available
00:36Audio is not available yet.
Captured from Harbor support · Maya Chen
The transcript will appear when processing finishes.
Customer: Could I change the delivery time?
Support: Of course. Let’s check the available slots.
Call
Recording available
00:36Audio is not available yet.
Captured from Harbor support · Maya Chen
The transcript will appear when processing finishes.
Customer: Could I change the delivery time?
Support: Of course. Let’s check the available slots.
Call
Recording available
00:36Audio is not available yet.
Captured from Harbor support · Maya Chen
The transcript will appear when processing finishes.
Customer: Could I change the delivery time?
Support: Of course. Let’s check the available slots.
Inspect ready, processing and expired content in an illustrative recording application.
Scope recording windows to the steps that need them, track audio and transcript readiness separately, and keep playback within your workspace access and retention rules.
Place recording start and stop steps around voicemail prompts, caller responses, or bridged support calls in the sequence builder, and stop capture before a caller speaks sensitive payment or account details (hiding keypad digits in logs does not remove speech from recorded audio). Ordinary SIP trunking does not record media automatically, so calls handled by an external PBX or contact center stay in that system's archive.
A bridged call can record each participant on their own audio stream, with each recording and transcript linked to the call leg and party it came from. Because transcription runs asynchronously after capture ends, your team can listen to or download the retained audio right away while the transcript is still processing, without mistaking an in-flight or failed transcript for a silent call.
Review recordings and speaker cues directly on the call record in the Bird dashboard, or stream and download audio through short-lived 15-minute signed URLs that keep raw media out of unauthenticated links. Bird retains playable audio files for 30 days and keeps recording and transcript records for 31 days from the start of capture, and your call log metadata stays available after the audio expires.
Connect your SIP infrastructure, inspect per-leg call outcomes, and subscribe to real-time call lifecycle webhooks.
Connect your PBX, contact center, or voice AI server over TLS with IP allowlists, digest auth, and gateway failover.
→Inspect ringing time, billable talk duration, SIP response codes, and rejection reasons across each call leg.
→Receive signed webhook events when a call is initiated, answered, or ended so your app can track outcomes without polling.
→Organize teams in workspaces, control API access, and trace changes through audit logs.
Organization
Harbor
Access stays in its workspace.
Production/API keys
Voice agent
ActiveAlex Lee
Admin
Today · UTC
Audit log
Organization
Harbor
Access stays in its workspace.
Production/API keys
Voice agent
ActiveAlex Lee
Admin
Today · UTC
Audit log
Organization
Harbor
Access stays in its workspace.
Production/API keys
Voice agent
ActiveAlex Lee
Admin
Today · UTC
Audit log