Apple Messages for Business conversations start when a customer reaches out from a surface they already trust. Add Message buttons to Apple Maps listings, your website, iOS app, order emails, QR codes, and registered support phone numbers, and pass the exact page or store context straight into Bird.
Make the first conversation part of the customer journey.
Let customers open Messages from Maps, web pages, or tapped phone numbers while giving your team or AI agent the intent and routing group on the first message.
Enable Message buttons on eligible Apple Maps listings and Apple business cards, place approved buttons on product or support pages, print QR codes for retail stores, and register support numbers for Message Suggest so iPhone callers can choose a chat instead of waiting on hold.
Build conversation links with your Apple Business ID, an intent identifier such as order support or store visit, a team routing group, and an editable prefilled opener. Keep account secrets and personal data out of public URLs, and let Bird deliver the intent and group metadata on the inbound webhook.
Record each entry point in Bird and test the live button, Maps card, or printed QR code on an iPhone and Mac to confirm messages land in the right workspace queue. Provide a standard web or email contact option on your site for visitors on devices that cannot open Apple Messages.
Organize teams in workspaces, control API access, and trace changes through audit logs.
