Choose a natural starting point.
Place the Messages entry on a location, product or service page. Tell customers what the team can help with and provide a suitable alternative when the device cannot open the experience.
Found in Maps. Continued in Messages.
Let customers start a useful conversation from the place they need help. Connect the entry point to your approved business and the right receiving team.
Found in Maps.
Continued in Messages.
Make the first conversation part of the customer journey.
Connect your Apple-approved business and supported service integration.
harbor.example
OBJECTS FOR EVERYDAY LIVING
Harbor Amsterdam
Homewares · Amsterdam studioCome find your next favorite.
We’re here to help.
Today 9:41
STARTED FROMHarbor Amsterdam in Maps
h
We’d love to see you, Alex.
Let’s find a time that works.
+Message
Start in context.
Arrive at the right team.
Help customers start a conversation with your business.
Carry the service context.
Use the correct Apple business identifier, intent and receiving group. A suggested opening message fills the composer; the customer still chooses whether to send it. Keep private details out of public URLs.
Verify the complete route.
Open each entry point, send the first message and check which team receives it. Keep a website click, composer open and inbound conversation as distinct observations.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded