Support Social
Connect with your customers on social platforms
Manage customer interactions seamlessly across social platforms with Bird's integrated solution. Respond quickly and engage effectively where your customers spend their time.
Social media support at enterprise scale.
Respond quickly and engage effectively where your customers are.
Social Data Unification
Unify social data with customer profiles
Smart Prioritization
Categorize social messages by urgency
Response Templates
Pre-approved templates for brand voice
Automated Workflows
Sentiment-triggered responses
Social Analytics
Track response times and sentiment
Enterprise Scale
Advanced security and compliance
Unify social interactions with your customer profiles
Integrate social media interactions into your CRM. Access full customer context during social conversations, and update profiles in real-time based on these interactions.
Automated social support workflows
Design automated workflows for common scenarios with sentiment-triggered responses and human agent handoffs when conversations require personal attention.
Insights from social interactions
Track response times and sentiment shifts to identify recurring issues. Analyze social interaction data to continuously improve your support strategy.
Leading brands trust Bird to drive their success.
Proven outcomes from companies across the globe.
94.4%
SMS deliverability improved
3.2x
Faster campaign launches
28%
Higher engagement rate
Connect every data source you use.
Pre-built integrations for your entire tech stack.
Connect instantly, no dev work required
Pre-built connectors for every platform in your stack. Start unifying customer data today, not next quarter.
One customer view across everything
Pull data from every system, create complete customer profiles. Your entire tech stack contributing to intelligent support.
Enterprise security built for scale.
Compliance and security you can trust.
Scale without limits, update in real-time
Process millions of conversations instantly. Customer data syncs across all systems the moment it changes.
Global compliance, enterprise security
SOC 2 Type II certified with GDPR, HIPAA, ISO 27001 compliance. Data residency controls and granular access internationally.