How to respond to customers in Customer Support
Elevate your customer communication with smart, efficient tools
Learn how to effectively communicate with customers using Bird's Customer Support. In this guide, you'll learn how to:
Reply to customer messages using manual responses, templates, and AI-powered phrasing
Close conversations and summarize interactions for future reference
Handle follow-up questions and track past conversations
Assign inquiries to the right teams with relevant tags
Snooze inactive conversations to stay organized
Use AI to refine, rephrase, and tailor responses
Summarize and transfer conversations efficiently
