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How to review RCS performance using logs
Video guide
RCS (Rich Communication Services) logs provide detailed insights into your messaging performance, helping you monitor delivery rates and troubleshoot issues. These logs contain valuable information about message status, delivery times, and any failure reasons, allowing you to optimize your RCS communication strategy.
Watch the tutorial below to learn how to review RCS performance using logs in Bird.
Regular review of RCS logs helps maintain optimal performance of your rich messaging campaigns and ensures you can quickly identify and address any delivery issues.
Step-by-step guide
Follow the step-by-step guide to learn how to find and leverage RCS logs.
In the main menu navigate to Developer product
Navigate to Channels section in the menu
Click on RCS Google
Open Message Logs
Step 2: Understand log data fields
Direction: Indicates whether messages are inbound or outbound
Status: Shows current message state (sent, delivered, read, failed)
Message ID: Unique identifier for each message
From/To: Sender and recipient phone numbers
Type: Message format classification
Created/Updated: Timestamps for message creation and status updates
Tags: Custom labels or categories assigned to messages
Failure Codes: Error identification when message delivery fails
Step 3: Apply basic filters
Use the number filter to focus on specific RCS channels
Click on the number dropdown
Select the specific number you want to analyze
Adjust the time range to analyze performance over different periods
Step 4: Use advanced filtering options
Look for the advanced filtering section or button
Filter by specific criteria such as:
Failure codes
Message status
Message type
Direction
Combine multiple filters for granular analysis
Enable "Live Updates" to see new messages as they occur
