Glovo achieves +300% partner onboarding efficiency
Automated partner communication at delivery scale.
The Challenge
Glovo, a leading delivery platform in Europe and Africa, needed to onboard thousands of new restaurant and courier partners monthly. Manual onboarding through email and phone was slow and error-prone.
The Solution
Automated onboarding flows. Multi-step WhatsApp flows guide new partners through document submission and verification.
Real-time status updates. Partners receive automatic updates as their application progresses.
AI document verification. AI validates submitted documents and flags issues instantly.
The Results
+300% onboarding efficiency. Three times more partners onboarded with the same team size.
Reduced drop-off. Automated nudges recover partners who stall during the process.
“Bird's automation transformed our partner onboarding from a bottleneck into a competitive advantage.”