When there’s an incident — a misconfiguration, a server down, or any technical problem that may cause issues — the right team or individual needs to know as soon as possible.
Getting the right information to the right people at the right time
PagerDuty is a digital operations management platform that helps companies of all sizes proactively manage their digital ecosystem through monitoring and alerts — enabling immediate action when every second matters.
Alerts and notifications used to be complex and spotty, but PagerDuty works to make them reliable and accessible. Its cloud-based services integrate with virtually any software-enabled system so that the moment something goes wrong, the customer is alerted.
Successfully alerting teams no matter where they are
A telecommunications provider to help power the platform
PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it. Bird enables reliable caller ID globally — even while delivering calls in distant countries — to increase the likelihood business-critical notifications being answered.
For PagerDuty, using Bird’s supernetwork and numbers API provides direct access to over 220 global telcos and cost-effective, local numbers where needed.
Ensuring reliable alerts at scale
PagerDuty makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with Bird’s telecom infrastructure, PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.
“Our business is built on trust — customers rely on us to deliver business-critical notifications worldwide, which is why having a solid telecommunications partner is so important.”
Leeor Engel, Senior Engineering Manager at PagerDuty
