Inbox pricing

The shared Inbox is free. Pay for the email, SMS and WhatsApp messages your team sends.

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Inbox software

Free

Use Inbox with your team at no software charge. Channel usage is billed separately.

Unified omnichannel inbox
Email, SMS, WhatsApp and more
Shared team collaboration
Channel messages billed at usage rates

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Pricing questions

Is Inbox software free?

The shared Inbox software is free to use. Channel usage, such as email, SMS or WhatsApp messages, is billed separately.

Does free Inbox mean messages are free?

No. Connected channels retain their own message rates and provider fees. Review the channel pricing pages for the conversations your team will handle.

Do I need an email sending plan to use Inbox?

Choose the products and channel capacity your use case needs. Inbox software and any paid sending plan are separate items; a sending plan does not cover unrelated channels.

Are phone numbers included?

Rented numbers have recurring charges and can have setup or registration requirements. Number costs are separate from free Inbox software and message usage.

How should I estimate the total cost?

Estimate the messages sent through each channel, then add applicable provider fees, number rentals and product plans. Use your agreed rates where you have custom pricing.