Automation with chatbots
Let bots answer frequently asked questions directly and automatically connect to a live agent when needed.
One Inbox, complete context
See the full context of previous conversations across all channels in one shared Inbox.
Provide instant answers
Set up smart chatbots that can recognize sentiment, intent, and FAQs for instant answers.
Get actionable insights
Track how your teams perform with built-in reporting for response and resolution times.
Integrations
Every message, across every channel is aggregated in Inbox, while your customer enjoys flexibility to use their preferred channels.
