Automation with chatbots
Let bots answer frequently asked questions directly and automatically connect to a live agent when needed.
See the full context of previous conversations across all channels in one shared Inbox.
Set up smart chatbots that can recognize sentiment, intent, and FAQs for instant answers.
Track how your teams perform with built-in reporting for response and resolution times.
Integrations
Every message, across every channel is aggregated in Inbox, while your customer enjoys flexibility to use their preferred channels.