Compare equivalent ranges.
Review accepted volume, delivery, failure and latency over the selected interval. Keep the counts and time window together when comparing a new release or campaign.
See the delivery trend. Find the failing route.
Compare SMS outcomes across destinations and carriers. Move from a change in the chart to the messages and receipts that explain it.
Every message.
A route to investigate.
Follow delivery over time. See which carriers account for failures.
SMS analytics
Delivery over time
37,380accepted98.0%delivery rate
74.1%
206 of 278 · 14:00–15:00 UTCof failures in this hour
Northstar Mobile
By carrier
14:00–15:00 UTC| Carrier | Accepted | Failed | Share |
|---|---|---|---|
| 1,529 | 206 | 74.1% | |
| 834 | 50 | 18.0% | |
| 417 | 22 | 7.9% |
Start with the pattern.
Check the message.
Understand SMS delivery by carrier and destination.
Find the carrier or destination.
A country-level average can hide a single route with poor outcomes. Use the available breakdowns to choose where to investigate, then inspect representative message records.
Read the carrier evidence.
A delivery receipt is the carrier’s reported outcome. Segments and priced cost components explain different parts of the operation. A healthy aggregate does not prove every handset received or read a text.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded