Show the choice. Keep the conversation.

Use supported links, attachments and native choices to help customers decide. Keep each response tied to the item it actually means.

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Two useful choices.
Two clear continuations.

Select an item and follow its reference into the service request.

9:41▮▮▮
‹hHarborMessages for Business
Today · 9:41
Which piece would you like to see during your studio visit?
The Everyday vase
The Everyday vase

Stoneware · Sand. See it at the studio.

9:41
The Everyday vase, please.
Of course. We’ll have the sand finish ready for your visit.
+iMessage
Product advice
Selection received

Everyday vase · Sand

Item reference
vase-sand
Next step
Choose a studio appointment
Availability
Checked by the application

Stable item references preserve the choice even when two labels sound similar.

Explore rich messages
Interactive illustration with fictional records. No account operation is performed.

Choose the content.
Keep its meaning.

Show products, links and choices inside the conversation.

Match the interaction to the decision.

Use a rich link for a destination, an attachment for a document and a list picker for a structured choice. Keep the essential information readable as text.

Test the native rendering.

Review long labels, media access and relevant translations on supported devices. A browser illustration does not establish the actual device behavior.

Continue from the returned choice.

Correlate the answer with the original interaction and check the current item state. Handle free text or unavailable options without trapping the customer in the same question.

Explore Apple Messages rich messages

Keep building
with Apple Messages.

Collect missing details, offer a time or connect the choice to a complete service journey.

Forms

Collect the information needed to complete a request.

Appointments

Turn a customer’s choice into a confirmed appointment.

Journeys

Bring forms, choices and confirmations into one conversation.

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Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

BirdHarborOrganization
WorkspacesProductionSandbox

Delivery agent

API key · Customer operations team
Active
PermissionsAccess
EmailRead & write
SMSRead & write
ALAlex Lee AdminPermissions updated

Audit log

Production
Workspace
Production
Resource
Delivery agent
WhatsApp
Read accessRead & write
Succeeded
WorkspacesTeam rolesAPI authentication
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Start with Apple Messages.
Build across channels with Bird.

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Your next idea. Ready to connect.

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