How to add SIP trunk

SIP trunking is a technology that uses virtual phone lines to make and receive calls over an internet connection, effectively replacing traditional phone lines with a digital alternative. It connects your existing phone system to the internet, allowing you to make and receive calls using your internet service rather than separate phone lines.

Bird supports both standard SIP trunking and "bring your own carrier" options, enabling you to leverage Bird's advanced contact center features and Voice AI bots with your existing carrier.

Watch the tutorial below to learn how to add a SIP trunk, including:

• Creating a new SIP trunk with a unique, recognizable name

• Configuring termination settings for outbound calls

• Setting up Access Control Lists (ACLs) to prevent unauthorized access

• Configuring origination settings for handling incoming calls

• Adding routes with appropriate priority and weight for load balancing

• Enabling security features like SRTP and TLS encryption

• Associating phone numbers with your SIP trunk through voice channels

Setting up a SIP trunk properly enhances your communication capabilities while maintaining security and optimizing call routing efficiency.