bird support-tickets reply
Usage
Code example
bird support-tickets reply <ticket-id> [flags]Description
Reply to an existing support ticket
Adds a message to the ticket and returns the ticket id as confirmation. Run bird support-tickets get <ticket-id> to see the updated history.
Build the request from flags, a JSON CreateSupportTicketMessage body via --body-file ("-" reads stdin), or both — a flag overrides the matching body field. Run --example to print a ready-to-edit body, or --dry-run to print the resolved request without sending it.
Examples
Code example
# print the body shape (no credentials needed)
bird support-tickets reply --example
# the body it prints:Code example
{
"text": "Can you share more details about the error?"
}Code example
# reply to a ticket
bird support-tickets reply tkt_123 --text "Any update on this?"Options
Message
| Name | Description |
|---|---|
--text | Message content |
Request
| Name | Description |
|---|---|
--body-file | Read the JSON request body from this file; "-" reads stdin |
--example | Print a complete example request body, then exit |
--dry-run | Print the resolved request without sending it, then exit |
--idempotency-key | Deduplication key; a retry with the same key won't act twice |
Options
| Name | Description |
|---|---|
--response-schema | Print the fields this command returns, then exit |
Related
| Name | Description |
|---|---|
bird support-tickets create | Open a support ticket with Bird |
bird support-tickets get | Get a support ticket |
bird support-tickets list | List support tickets |
bird support-tickets viewed | Create a support ticket view record |
Related resources
Continue with the documentation, guides and examples for this topic.