View channel logs

Step by step guide

Every installed channel will have logs up to 30 days back, giving details about every message sent from the Bird platform.

Note: Channel logs are retained for up to 30 days and can be searched and viewed 7 days at a time using the time filter.

Step 1: How to access channel logs

1. To find channel logs, navigate to the admin tab (see toggle icon on the bottom left-hand side of the screen).
2. Click channels in the menu bar.
3. On the Manage Channels page, you can see all the different platforms Bird supports. Click on any installed platform you would like to see the logs on. For example, clicking on Email will show you all the channels (sending domains) installed for Email.
4. Click on any one of the installed channels to see more about the channel
5. Navigate to the Logs tab to view the list of detailed channel logs.

Step 2: Filtering Channel Logs

You can apply a date filter (7-day range at a time) and additional filters to look for a specific log. You can filter by

• From, To: Search by email, phone, or custom identifier
• Message Types
• Email Subject (only for email)
• MessageID
• Direction: Outgoing / Incoming
• Status
• Message Tags
• Failure Code
• Batch ID

Clicking on the log itself will show further information, as shown below.