Learn how to effectively communicate with customers using Bird's Customer Support. In this guide, you'll learn how to:

• Reply to customer messages using manual responses, templates, and AI-powered phrasing

• Close conversations and summarize interactions for future reference

• Handle follow-up questions and track past conversations

• Assign inquiries to the right teams with relevant tags

• Snooze inactive conversations to stay organized

• Use AI to refine, rephrase, and tailor responses

• Summarize and transfer conversations efficiently