Les services Email Premium comprennent les fonctions d'assistance suivantes :

Responsable des comptes techniques
1. A technical account manager will be assigned to Customer’s Account and made available via phone and email à la Customer as the primary technical point of contact and support escalation point during designated business hours (the “Responsable des comptes techniques”). Business hours may reasonably be expanded or contracted from time to time by Bird.

2. Le Responsable des comptes techniques will serve as an escalation point during designated business hours for: 

   1. a problem with the Email Premium Services; 

   2. a configuration request; or 

   3. information request 

(each of (a) through (c), an “Numéro”).

3. Le Responsable des comptes techniques, with assistance from the Bird team where applicable, will provide the following services in connection with Email Premium: 

1. Guidance on migration planning for the transition of email traffic à la Email Premium Services over time that considers the development of IP reputation (IP warming) (but excluding Customer template creation or translation or management of internal Customer projects);  and 

2. Tier 1 (standard form-based) mediation with mailbox providers on Customer’s behalf to help resolve issues if deliverability issues arise after following all of Bird’s best practice recommendations.                           

Inbox Les services Email Premium ne comprennent pas les services de stratégie de délivrabilité ou la médiation de niveau 2 (assistance sur mesure) avec les fournisseurs de boîtes aux lettres. Bird ne peut garantir les taux de placement étant donné le grand nombre de conditions, de pratiques et de problèmes de réputation indépendants de notre volonté. Bird n'est pas responsable des taux de placement de inbox .