Managing tickets and conversations

Bird's Support lets you streamline how your team handles conversations by automating repetitive tasks. Set up rules for autoresponders during business hours, automatically nudge or close idle conversations, and assign messages based on agent availability or workload.

Keep your support queue organized and responsive—even when agents go offline—with automations that unassign conversations or re-route them as needed.

What can I automate in Support?

Use automation to handle the busywork so your team can focus on helping customers.

• Autorespond when customers reach out outside of business hours
• Automatically follow up on idle conversations or close them after a set time
• Assign conversations based on agent workload or round-robin rules
• Unassign conversations when agents go offline

By setting up these automations, you’ll ensure a consistent, timely experience for every customer—without needing to micromanage your queue.