Recently shipped.

We’ve added a new holdout setting in the Journeys creator, enabling you to create controlled groups for your campaigns. This feature helps you optimize targeting and measure performance with greater accuracy.


In addition, several updates have been made to improve your experience: The Engagement chart in Campaign reports now displays changes by hour, providing more detailed insights into campaign performance.

The Completed Sign Up form wizard has been redesigned for a smoother process. We’ve also updated the UI for the Email Update wizard, message template blocks, and loyalty programs for enhanced usability

New features

• Add “Unassign agent” option to the overview panel in the conversation sheet
• Drag and drop between participants
• Make composer editor bigger
• Add counter to conversation side panel items

Improvements

• Completed Sign up form wizard design uplift
• Engagement chart in Campaign reports can display changes by hour: users are better able to keep track of how their ongoing campaign is doing
• Failure reason column added to Campaign reports recipient activity CSV exports
• Campaign list shows “All time” campaigns by default
• UI has been updated for email template wizard, message template blocks, loyalty programs
• Create campaigns screen has an improved channel display and select flow

Fixes

• Added missing back navigation to media library
Hide rich text buttons when HTML is not supported
• Fix deleted & spam feeds (opening a conversation on those feeds was not possible)
• Fix "open in a new tab" icon style (inbox table)
• Fix message formatting issues (still have some, work in progress)
• Add emojis back
• Fix issue where copying and pasting a link was breaking the conversatio
• Fix conversations only loading the last 40 messages bug
• Fix conversations comments not properly working when sending with CMD+Return
• Fix knowledge center not reachable when closing a feed item
• Fix new message alignment in conversations
• Fix send error when copying and pasting a non-existing contact in recipients
• Fix cosmetic issues for the select participants dropdown
• Fix mentions for new emails (was not working)
• Add search when selecting a template

Conversation view for Inbox is now live for all users, making for a more intuitive experience managing your workspace. Additionally, column resizing is now supported on both Inbox and Marketing listing pages.

In Marketing, several enhancements have been introduced to improve functionality and usability.

The updated design language has been extended to Contacts pages, sign-up forms, and email/message templates.

Campaign exports now include count metrics, recipient activity exports feature a failure column, and vertical charts have been added to delivery reports to give you a different perspective of campaign performance.

New features

• Column resizing is now supported in Inbox and Marketing listing pages.

Improvements

• Contacts pages in Inbox and Marketing has adopted the new design language.
• Sign-up forms and email/message templates in Marketing has adopted the new design language as well.
• Count metrics are added to campaign exports.
• Failure column is added to recipient activity exports.
• Vertical charts are added to delivery reports.

We've revamped our Campaign Reports with a sleek, compact layout that fits all key sections on a single screen. The new design offers easy access to report pages via the right-side menu, with the ability to open each in separate tabs or windows. Plus, you can now view reports without leaving the campaigns list, streamlining campaign comparison.

New features

• Enhanced Visibility: All crucial report sections now fit on one screen, providing a comprehensive overview at a glance
• Improved Navigation: Easy access to report pages through a convenient right-side menu
• Flexible Viewing Options: Open report pages in separate tabs or windows for multitasking
• Seamless Campaign Comparison: View reports without leaving the campaigns list, facilitating quick result comparisons
• Increased Productivity: Compact design and intuitive layout reduce time spent navigating between reports and campaigns

We're excited to introduce our New Inbox Experience, featuring a simplified UI optimized for mobile devices. This redesign focuses on enhancing user focus and productivity through a streamlined interface and a refined color palette, making information processing faster and more efficient.

Improvements

• Improved Mobile Accessibility: Enhanced user experience on smartphones for on-the-go productivity
• Increased Focus: Simplified interface reduces distractions, allowing users to concentrate on critical tasks
• Faster Information Processing: Refined color palette enables quicker reading and comprehension of messages
• Enhanced Productivity: Streamlined design leads to more efficient workflow and task completion
• Cross-Device Consistency: Unified experience across desktop and mobile platforms for seamless transitions

Introducing Enhanced Role Management

We've revamped our user permissions interface to give you more control and clarity over role management. The new streamlined design features quick-access role filters, dedicated sections for managed and organization roles, and intuitive role cards that clearly display permissions and last-updated timestamps. Search functionality and tag-based filtering make it easier than ever to find and manage specific roles across your organization. Administrators can now efficiently manage access settings through a consolidated sidebar menu. This update brings greater transparency to your permission management with clear stats showing total roles, organization roles, and managed roles at a glance.