Bird TAM-2
A Technical Account Manager is an experienced technical resource who’s an expert in Bird technologies and real-world implementations. TAMs learn all about their customers’ business and provide tailored guidance to ensure their success with Bird’s products. TAMs serve as “Trusted Advisors” to their customers, advising on integration strategies and how to manage complex operational challenges.
Features and Benefits
Having a TAM assigned to your team ensures you can collaborate with a technical resource to proactively review your deployment, uncover potential issues, and gain insights on areas for improvement. The mission of the TAM is to ensure you achieve the most value from Bird’s technology and are set up for ongoing success and growth.
Assigned technical resource who understands your business
Provides proactive and bespoke guidance, explains technical concepts, and relays product updates and maintenance activities
Provides technical training on channel set-up, flow creation, implementation best practices, and migration strategies
Regularly checks in on your performance and satisfaction, tracks open issues & requests
Oversees Support tickets and serves as an escalation point
Advocates for your needs with our Product & Engineering teams
Provides detailed insights & post-mortems on production incidents
TAM Outcomes
By having a named TAM to manage your Bird experience, you can expect the following:
An understanding of omnichannel, email, and deliverability industry best practices that will drive your company’s success and ensure you meet your KPIs
Comprehensive, detailed understanding and trending of your account performance for Marketing, Customer Service, and Automation use cases
Ongoing recommendations to optimize new and existing implementations for performance and scalability
Access to Product, Engineering, and executive leadership on resolution plans for critical issues