Bird TAM-2

Bird TAM-2

A Technical Account Manager is an experienced technical resource who’s an expert in Bird technologies and real-world implementations. TAMs learn all about their customers’ business and provide tailored guidance to ensure their success with Bird’s products. TAMs serve as “Trusted Advisors” to their customers, advising on integration strategies and how to manage complex operational challenges.

Features and Benefits

Having a TAM assigned to your team ensures you can collaborate with a technical resource to proactively review your deployment, uncover potential issues, and gain insights on areas for improvement. The mission of the TAM is to ensure you achieve the most value from Bird’s technology and are set up for ongoing success and growth.

  • Assigned technical resource who understands your business

  • Provides proactive and bespoke guidance, explains technical concepts, and relays product updates and maintenance activities

  • Provides technical training on channel set-up, flow creation, implementation best practices, and migration strategies

  • Regularly checks in on your performance and satisfaction, tracks open issues & requests

  • Oversees Support tickets and serves as an escalation point

  • Advocates for your needs with our Product & Engineering teams 

  • Provides detailed insights & post-mortems on production incidents

TAM Outcomes

By having a named TAM to manage your Bird experience, you can expect the following:

  • An understanding of omnichannel, email, and deliverability industry best practices that will drive your company’s success and ensure you meet your KPIs

  • Comprehensive, detailed understanding and trending of your account performance for Marketing, Customer Service, and Automation use cases 

  • Ongoing recommendations to optimize new and existing implementations for performance and scalability 

  • Access to Product, Engineering, and executive leadership on resolution plans for critical issues

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's