PagerDuty enables real-time notifications at scale using Bird

Global reliability

Business-critical alerts worldwide

220+

Global telecom providers

Bird’s carrier optimization

improve notifications in hard-to-reach regions

PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it.

Challenge

When there’s an incident — a misconfiguration, a server down, or any technical problem that may cause issues — the right team or individual needs to know as soon as possible, to minimize potential impact on their users. With PagerDuty’s platform, incidents are sent to the right on-call responders using predefined escalation policies to enable faster responses.

But with customers worldwide, PagerDuty must deliver these notifications wherever its customers are located.

Solution

PagerDuty uses Bird’s Voice connectivity to ensure its crucial services function wherever customers require it. Bird enables reliable caller ID globally — even while delivering calls in distant countries — to increase the likelihood business-critical notifications being answered.

For PagerDuty, using Bird’s supernetwork and numbers API provides direct access to over 220 global telcos and cost-effective, local numbers where needed.

Ensuring reliable alerts at scale

PagerDuty makes alerting dependable, simple and accessible, so that its customers can keep their digital services up and running properly. Pairing this with Bird’s telecom infrastructure, PagerDuty’s platform helps to reduce downtime and outages for its customers around the globe.