We've updated the default permissions for contacts and CRM access to improve workspace security and follow the principle of least privilege, ensuring users only have access to the data they need for their role.

What's changed

Previously, all users had access to contacts and CRM data as part of their base permissions. Going forward, contacts and CRM access is no longer included by default. Users now need a specific role to access this data.

Who is affected

Who is affected

• Users with only a Developer role: You will no longer have access to contacts and CRM data.

• Users with a Marketing, Inbox, or CRM role: No change. You will continue to have access to contacts and CRM data.

What this means for you

If you have a Developer role and can no longer access contacts or CRM data, this is expected behaviour following this update. If you need access to contacts and CRM data for your work, you will need an additional role assigned to your account.

How to regain access

To regain access to contacts and CRM data, speak to your Organization Admin. They can assign a Marketing, Inbox, or CRM role to your account alongside your existing Developer role.

We've updated the permissions required to access the Developer app to improve workspace security and ensure appropriate access control.

What's changed

Developer app visibility requirements: Going forward, users need to have either a developer app role or a workspace admin role to view the Developer app in the left menu panel.

What this means for you

If you or your team members can no longer see the Developer app in the navigation menu, check that the appropriate role has been assigned. Workspace admins can grant the developer app role to users who need access.

Our latest update introduces several enhancements across segmentation, reporting, and campaign management. These enhancements streamline common workflows and provide better visibility into contact data and message performance.

Our latest update enhances the Meta Ads connector with automated lead syncing and a full set of ad-level workflow actions, making it easier to manage audiences, capture leads, and send conversion events directly from Bird.

Read the full article here.

Our latest update introduces A/B testing capabilities within Journeys, enabling you to test message variations and automatically deliver the best-performing content to your audience.

The system uses AI-powered optimization to shift traffic toward winning variations in real time.

Read the full article here.

We've rebuilt the longcodes, short codes, alphanumerics, and TFNs pages to make managing your phone numbers and senders simpler and more actionable.

We've improved how you manage your communication channels by reorganizing the Connectivity menu and creating a unified view for all your senders. These changes make it easier to find and manage your phone numbers, short codes, and sender IDs in one place.

We're excited to announce the launch of Landing Pages in Bird! You can now create high-converting web pages directly within the platform without any coding or external tools. This powerful new addition helps you capture leads, promote offers, and engage customers more effectively.

Getting started

• Landing Pages overview

• How to create a landing page

We've redesigned how you import contacts from CSV files to make the process smoother and more reliable. The new experience helps you avoid common import issues and gives you better control over your data.

Our latest update introduces AI-driven Send Time Optimization, which analyzes recipient behavior to automatically determine the best time to deliver messages to each individual contact. This feature removes the guesswork from campaign timing and helps maximize engagement rates.

We've redesigned Bird's navigation to make finding features faster and more intuitive. The Marketing menu is now more streamlined, and settings are more accessible.

Our latest update introduces a reorganized Admin console navigation structure, making it easier to find and manage your platform settings. We've grouped related features into logical sections and improved overall discoverability.

Our latest update introduces attribute comparison functionality within segmentation, enabling more precise audience targeting. You can now create segments by comparing contact attributes directly against each other, opening up new possibilities for data-driven marketing campaigns.

We’ve updated our Acceptable Use Policy. From 19 June 2025, we have an updated Acceptable Use Policy. Please visit our Legal Hub page to see our Acceptable Use Policy that applies.

Our latest update introduces a redesigned WhatsApp campaign builder with improved usability and workflow. We've also relocated key navigation elements and added bulk attribute import functionality.

Our latest update introduces a comprehensive icon redesign across the entire Bird platform, delivering cleaner navigation and improved visual consistency. We've refreshed the iconography for all current tools while previewing sleek new designs for products still in development.

Our latest update clarifies the relationship between tasks and tickets with enhanced visibility and streamlined navigation. We've made these connections explicit by integrating tasks directly into the ticket interface, eliminating the need to search across different views to find related work.

Our latest update transforms the campaign creation experience with a more intuitive design. We've replaced the multi-step process with a comprehensive single-page layout that streamlines your workflow and provides better visibility of all campaign elements at once.

Our latest update focuses on enhancing your navigation experience and fixing key issues. We've reorganized our menu structure to make important features more accessible while addressing several bugs that affected your workflow.

Our latest Bird Inbox update brings significant improvements to how you compose, view, and manage messages. We've refined the interface based on your feedback to make communication more efficient while adding new features that support both individual and team workflows.

Our latest Bird Marketing update is here with thoughtful improvements to help you work smarter, not harder. We've focused on enhancing your experience in three key areas: intelligent assistance, simplified navigation, and improved data visualization.

Our latest update introduces a dedicated callback button and detailed journey metrics to help streamline operations and provide deeper insights into your marketing campaigns.

The new callback button in Inbox makes returning calls to your contacts faster and easier, particularly valuable for managing missed calls and maintaining responsive customer communication. Additionally, our new journey step-level metrics exports provide marketers with detailed performance data for each step within campaigns, helping identify areas for optimization and improvement.

This week we focused on making messaging creation faster and more intuitive. The new drag and drop functionality in the Inbox message composer allows you to effortlessly add images to your messages

We’ve also rolled out several enhancements and bug fixes across both our Inbox and Marketing platforms.

This update brings a range of enhancements across Inbox and Marketing, including a redesigned spam filter that lets you mark or unmark tickets directly from the conversation. Alongside this, we’ve made improvements to journey insights, ticket visibility, and addressed key bugs for a smoother experience.

We’ve rolled out several key improvements and addressed some important fixes to enhance your experience across Marketing and Inbox products.

We’ll continue to monitor feedback and push updates to improve functionality. Stay tuned for future releases.

We’ve added a new holdout setting in the Journeys creator, enabling you to create controlled groups for your campaigns. This feature helps you optimize targeting and measure performance with greater accuracy.


In addition, several updates have been made to improve your experience: The Engagement chart in Campaign reports now displays changes by hour, providing more detailed insights into campaign performance.

The Completed Sign Up form wizard has been redesigned for a smoother process. We’ve also updated the UI for the Email Update wizard, message template blocks, and loyalty programs for enhanced usability

Conversation view for Inbox is now live for all users, making for a more intuitive experience managing your workspace. Additionally, column resizing is now supported on both Inbox and Marketing listing pages.

In Marketing, several enhancements have been introduced to improve functionality and usability.

The updated design language has been extended to Contacts pages, sign-up forms, and email/message templates.

Campaign exports now include count metrics, recipient activity exports feature a failure column, and vertical charts have been added to delivery reports to give you a different perspective of campaign performance.

We've revamped our Campaign Reports with a sleek, compact layout that fits all key sections on a single screen. The new design offers easy access to report pages via the right-side menu, with the ability to open each in separate tabs or windows. Plus, you can now view reports without leaving the campaigns list, streamlining campaign comparison.

We're excited to introduce our New Inbox Experience, featuring a simplified UI optimized for mobile devices. This redesign focuses on enhancing user focus and productivity through a streamlined interface and a refined color palette, making information processing faster and more efficient.

We're excited to introduce our redesigned permissions editor, making role management more intuitive than ever.

The new interface features a clean two-panel layout that lets you configure role settings and permissions side by side. Permissions are split into categories by their respective Cloud, Application, or permissions group. Each permission category now comes with granular controls, allowing you to precisely define access levels for different features like bots, analytics, campaigns, and inbox management.

A real-time permission counter and preview option help you verify your configuration before deployment. This thoughtful redesign puts everything you need to manage roles at your fingertips, making it easier to maintain secure and appropriate access across your organization.

Introducing Enhanced Role Management

We've revamped our user permissions interface to give you more control and clarity over role management. The new streamlined design features quick-access role filters, dedicated sections for managed and organization roles, and intuitive role cards that clearly display permissions and last-updated timestamps. Search functionality and tag-based filtering make it easier than ever to find and manage specific roles across your organization. Administrators can now efficiently manage access settings through a consolidated sidebar menu. This update brings greater transparency to your permission management with clear stats showing total roles, organization roles, and managed roles at a glance.

We’ve updated our Legal Hub page! From 21 November 2024, we have new updated legal terms. Please visit our Legal Hub page to see our new terms that apply.