Integrate CSAT across your service channels
Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.
Integrate CSAT across your service channels
Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.
Integrate CSAT across your service channels
Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
CSAT
Unify customer feedback across all touchpoints
Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Segmentation
Analyze satisfaction across customer groups
Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.
Explore Automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Explore Automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Explore Automations
Design impactful satisfaction surveys
Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Templates
Craft engaging and concise survey questions
Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Deploy targeted and well-timed surveys
Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Unlock actionable insights from your CSAT data
Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.
Seamless integration within Bird’s platform
Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
Any questions left unanswered?
What is CSAT, and why does it matter?
CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.
How can I collect CSAT data from my customers?
How can I use CSAT data to improve customer satisfaction?
Can I customize my CSAT surveys?
How often should I send CSAT surveys?
Any questions left unanswered?
What is CSAT, and why does it matter?
CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.
How can I collect CSAT data from my customers?
How can I use CSAT data to improve customer satisfaction?
Can I customize my CSAT surveys?
How often should I send CSAT surveys?
Any questions left unanswered?
What is CSAT, and why does it matter?
CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.
How can I collect CSAT data from my customers?
How can I use CSAT data to improve customer satisfaction?
Can I customize my CSAT surveys?
How often should I send CSAT surveys?