Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
Gain Actionable Insights from Your Support Data
Optimize your customer support operations with Bird's comprehensive analytics. Track key performance indicators, analyze agent efficiency, and improve customer satisfaction.
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
All-in-one enterprise marketing suite
Powerful multichannel marketing, simplified
Analytics
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Analytics
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Analytics
Analyze performance across teams and agents
Understand how your support operation is running at every level. Examine ticket metrics across teams and individual agents, spot trends in solved and unsolved tickets, and identify areas where response times need attention.
Explore Automations
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Explore Automations
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Explore Automations
Build multi-step analysis workflows
Tailor your analytics to match your unique support journey. Set up custom reports that trigger automatically, giving you timely insights into your most important processes without manual data crunching.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
Analytics Dashboards
Visualize your data for quick insights
Create dashboards that tell the story of your support at a glance. See how performance varies by team, agent, or time of day, and use custom filters to focus on the metrics that matter most to your operation.
CSAT
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
CSAT
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
CSAT
Keep your finger on the pulse of support
Stay on top of the metrics that drive customer satisfaction. Monitor response times, resolution speeds, and satisfaction scores, with weekly reports that show you exactly how each team is performing.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Analytics
Measure the impact of your AI support
See how your AI agents are handling customer queries. Track conversation volumes, resolution rates, and when human agents need to step in. Use these insights to continually refine your AI support strategy.
Enterprise ready
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Enterprise ready
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Enterprise ready
Analytics that grow with your business
No matter how large your support operation grows, our analytics scale with you. Handle vast amounts of data, use granular filters to find exactly what you need, and generate in-depth reports on your campaigns' effectiveness.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
Customers
2.5x
Increase in conversion rates
“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”
Tjhai A Eng, Marketing & Loyalty
+161%
Open rate improvement
“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”
Justin Farris, Senior Product Manager for Growth
Intergrations
Integrate your existing apps, systems, and data sources in just a few clicks.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
The AI-first omnichannel Service tool
Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology.
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?
Any questions left unanswered?
What are service analytics?
Service analytics track customer interactions across support channels, helping businesses measure performance and improve support team efficiency. Bird's Service Analytics provides real-time insights and metrics to enhance your customer service.
How do service analytics improve customer support?
Can I customize the reports in service analytics?
What types of data can be tracked with service analytics?
Can service analytics integrate with other business tools?
Is the data collected by service analytics secure?
Can service analytics help with forecasting?
What is an enterprise email marketing platform?