View SMS message logs
SMS logs provide valuable insights into your messaging performance, allowing you to track deliveries and troubleshoot issues across your SMS channels.
Watch the video tutorial below to learn how to access and analyze SMS logs in Bird, including:
Filtering logs by date range, status, and other criteria
Viewing delivery statuses including sent, delivered, and failed messages
Identifying reasons for message failures and delivery issues
Regular review of SMS logs helps you maintain high delivery rates and improve your overall messaging effectiveness.
Step 1: Access SMS logs section
In the main menu, open Developer product
In the menu, navigate to Channels
Expand SMS section
Click on SMS logs
Step 2: Set your date range filter
Locate the channels and date filter options at the top of the logs page
Click on Channels to select specific SMS channel from the drop down
Click to open the date picker
Select your desired start and end dates
Step 3: Apply additional filters
Click on Filter button
Search for specific phone numbers if needed by using “From, To” filter
Use the “call direction” filter to view:
Inbound calls (calls received)
Outbound calls (calls made)
All calls
Filter by call status:
Completed
No answer
Busy
Failed
Filter based on other criteria including country, failure codes, batch ID and message tags
