Bird Inbox gives you real-time visibility into your customer service performance with detailed 

analytics across every interaction:

• Ticket & customer analysis: Track resolution times across channels, monitor CSAT 

trends, and measure first-response performance

• Team & agent performance: Compare agent productivity, monitor SLA compliance, 

and optimize workload distribution

• AI & automation impact: Track AI resolution success rates, monitor handover patterns 

to human agents, and analyze automation efficiency across channels 


  
  All reports update in real-time and can be customized with advanced filters, scheduled exports, 

and team-specific views. Access these through the Reports dashboard or set up automated 

report delivery to stakeholders.