bird support-tickets reply

Usage

Exemple de code

bird support-tickets reply <ticket-id> [flags]

Description

Reply to an existing support ticket.

Adds a message to the ticket and returns the ticket id as confirmation. Run bird support-tickets get <ticket-id> to see the updated history.

Build the request from flags, a JSON CreateSupportTicketMessage body via --body-file ("-" reads stdin), or both — a flag overrides the matching body field. Run --example to print a ready-to-edit body, or --dry-run to print the resolved request without sending it.

Examples

Exemple de code

# print the body shape (no credentials needed)
bird support-tickets reply --example

# the body it prints:

Exemple de code

{
  "text": "Can you share more details about the error?"
}

Exemple de code

# reply to a ticket
bird support-tickets reply tkt_123 --text "Any update on this?"

Options

Message

Name	Description
--text	Message content

Request

Name	Description
--body-file	Read the JSON request body from this file; "-" reads stdin
--example	Print a complete example request body, then exit
--dry-run	Print the resolved request without sending it, then exit
--idempotency-key	Deduplication key; a retry with the same key won't act twice

Options

Name	Description
--response-schema	Print the fields this command returns, then exit

Name	Description
bird support-tickets create	Open a support ticket with Bird.
bird support-tickets get	Get a support ticket
bird support-tickets list	List support tickets
bird support-tickets viewed	Record that the authenticated user viewed a support ticket