Los Servicios Premium de correo electrónico incluyen las siguientes funciones de asistencia:

Gestor técnico de cuentas
1. A technical account manager will be assigned to Customer’s Account and made available via phone and email a la Customer as the primary technical point of contact and support escalation point during designated business hours (the “Gestor técnico de cuentas”). Business hours may reasonably be expanded or contracted from time to time by Bird.

2. En Gestor técnico de cuentas will serve as an escalation point during designated business hours for: 

   1. a problem with the Email Premium Services; 

   2. a configuration request; or 

   3. information request 

(each of (a) through (c), an “Edición”).

3. En Gestor técnico de cuentas, with assistance from the Bird team where applicable, will provide the following services in connection with Email Premium: 

1. Guidance on migration planning for the transition of email traffic a la Email Premium Services over time that considers the development of IP reputation (IP warming) (but excluding Customer template creation or translation or management of internal Customer projects);  and 

2. Tier 1 (standard form-based) mediation with mailbox providers on Customer’s behalf to help resolve issues if deliverability issues arise after following all of Bird’s best practice recommendations.                           

Inbox Los servicios Email Premium no incluyen servicios de estrategia de entregabilidad ni mediación de nivel 2 (asistencia personalizada) con proveedores de buzones de correo. Bird no puede garantizar las tasas de colocación debido al gran número de condiciones, prácticas y problemas de reputación que escapan a nuestro control. Bird no se hace responsable de las tasas de colocación de inbox .