Integrate CSAT across your service channels

Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.

By clicking "Get a Demo" you agree to Bird's

Customer feedback and ticket performance dashboard, showing overall score, good and bad tickets, and a 5-star review from Zaire Smith.

Integrate CSAT across your service channels

Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.

By clicking "Get a Demo" you agree to Bird's

Customer feedback and ticket performance dashboard, showing overall score, good and bad tickets, and a 5-star review from Zaire Smith.

Integrate CSAT across your service channels

Capture, analyze, and act on customer feedback to continuously improve your service quality and build customer loyalty.

By clicking "Get a Demo" you agree to Bird's

Customer feedback and ticket performance dashboard, showing overall score, good and bad tickets, and a 5-star review from Zaire Smith.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.

Abandoned cart email and SMS reminder for Elysia Skincare, offering free shipping on Luxe Jasmine Body Cream to recover lost sales.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.

Abandoned cart email and SMS reminder for Elysia Skincare, offering free shipping on Luxe Jasmine Body Cream to recover lost sales.

All-in-one enterprise marketing suite

Powerful multichannel marketing, simplified

Built for the modern marketer, Bird offers an intuitive platform with advanced features for personalized, data-driven email marketing.

Abandoned cart email and SMS reminder for Elysia Skincare, offering free shipping on Luxe Jasmine Body Cream to recover lost sales.

Integrations

Unify customer feedback across all touchpoints

Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.

Profile view of Zaire Smith with integrations from Stripe, Salesforce, and Shopify, displaying customer attributes and engagement details.

Integrations

Unify customer feedback across all touchpoints

Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.

Profile view of Zaire Smith with integrations from Stripe, Salesforce, and Shopify, displaying customer attributes and engagement details.

Integrations

Unify customer feedback across all touchpoints

Collect feedback effortlessly across email, chat, and voice interactions. Link CSAT data to customer profiles within your CRM for a unified, real-time view of customer satisfaction.

Profile view of Zaire Smith with integrations from Stripe, Salesforce, and Shopify, displaying customer attributes and engagement details.
Segmentation flow targeting male customers for Elysia Skincare, sending personalized WhatsApp messages promoting men’s facial hydrator.

Segmentation

Analyze satisfaction across customer groups

Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.

Integrations

Analyze satisfaction across customer groups

Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.

Integrations

Analyze satisfaction across customer groups

Organize feedback by customer segments or interaction types. Spot satisfaction trends across various groups and use these insights to tailor your strategies for targeted improvements.

Design impactful satisfaction surveys

Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.

Quiz interface for Summer Campaign 2024, asking customers how they heard about Elysia Skincare, powered by Bird’s platform.

Design impactful satisfaction surveys

Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.

Quiz interface for Summer Campaign 2024, asking customers how they heard about Elysia Skincare, powered by Bird’s platform.

Design impactful satisfaction surveys

Create customized CSAT surveys for different touchpoints. Set up automated triggers after key interactions to ensure timely feedback collection, capturing customer sentiment with precision.

Quiz interface for Summer Campaign 2024, asking customers how they heard about Elysia Skincare, powered by Bird’s platform.

Templates

Craft engaging and concise survey questions

Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.

Customer Satisfaction Survey draft interface with customizable questions, including how customers heard about the brand and favorite color.

Templates

Craft engaging and concise survey questions

Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.

Customer Satisfaction Survey draft interface with customizable questions, including how customers heard about the brand and favorite color.

Templates

Craft engaging and concise survey questions

Develop templates with relevant questions tailored to each interaction type. Combine rating scales with open-ended questions for deeper insights. Keep surveys concise and user-friendly to encourage higher participation.

Customer Satisfaction Survey draft interface with customizable questions, including how customers heard about the brand and favorite color.
Flow showing customer satisfaction survey triggered after a purchase is complete and delivered, with options to send via email or message.

Launch CSAT surveys

Deploy targeted and well-timed surveys

Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.

Integrations

Deploy targeted and well-timed surveys

Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.

Integrations

Deploy targeted and well-timed surveys

Automatically send surveys following key customer interactions via email or SMS. Set up rules to prevent over-surveying, ensuring optimal timing for maximum response rates and valuable feedback.

Analytics

Unlock actionable insights from your CSAT data

Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.

Customer feedback dashboard showing Emma Rivers’ 5-star review, overall score of 4.31, ticket performance, and team ratings for support.

Analytics

Unlock actionable insights from your CSAT data

Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.

Customer feedback dashboard showing Emma Rivers’ 5-star review, overall score of 4.31, ticket performance, and team ratings for support.

Analytics

Unlock actionable insights from your CSAT data

Monitor CSAT trends over time to highlight areas needing improvement. Dive into open-ended responses to uncover specific issues or opportunities. Share data-driven insights with your team to drive continuous improvement.

Customer feedback dashboard showing Emma Rivers’ 5-star review, overall score of 4.31, ticket performance, and team ratings for support.
Customer profile of Zaire Smith with integrations from Stripe, Salesforce, and Shopify, displaying attributes and customer data connections.”

Enterprise ready

Seamless integration within Bird’s platform

Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.

Integrations

Seamless integration within Bird’s platform

Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.

Integrations

Seamless integration within Bird’s platform

Connect CSAT data with Bird Service Cloud’s other tools. Use satisfaction scores to prioritize tickets or trigger follow-up actions, ensuring a well-rounded approach to improving the customer experience.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Customers

Hear it from our customers

Bird helps marketing, service, and engineering teams create personalized interactions that drive growth.

4x

More work accomplished

"In 3 months, we've knocked out 4 times the work by enabling the less technical teams to help on email production."

Tammi St. Angelo, Global Marketing Automation and Email Strategy

2.5x

Increase in conversion rates

“We can reach more customers, more effectively and keep them better informed about new offers. This has helped us increase our conversion rates and sales.”

Tjhai A Eng, Marketing & Loyalty

+161%

Open rate improvement

“Bird’s API and reliability have been solid. That’s allowed our team to focus on building the features that are differentiators for Zillow’s business.”

Justin Farris, Senior Product Manager for Growth

Intergrations

Connect your existing tools and data sources with ease

Integrate your existing apps, systems, and data sources in just a few clicks.

Pricing

Flexible plans for businesses of all sizes

Bird charges based on the number of Contacts you are targeting on a monthly basis.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Platform

Explore the rest of the platform

One integrated platform for Marketing, Service, Payments and API’s.

Marketing

Expand your audience, create personalized campaigns, and marketing journeys.

Service

Provide exceptional customer support with intuitive ticket management and analytics.

Payments

Simplify online payments and in-chat checkouts across multiple currencies.

Developers

Integrate SMS, WhatsApp, Email and social channels into your workflow.

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

Customer Service

The AI-first omnichannel Service tool

Unify your customer data, automate intelligent campaigns across channels, and drive more sales with cutting-edge AI technology. 

FAQs

Any questions left unanswered?

What is CSAT, and why does it matter?

CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

FAQs

Any questions left unanswered?

What is CSAT, and why does it matter?

CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

FAQs

Any questions left unanswered?

What is CSAT, and why does it matter?

CSAT (Customer Satisfaction Score) measures customer happiness with your service or product. It's a simple yet powerful metric that helps you understand and improve customer experiences. Bird tracks CSAT across all service channels, enabling continuous improvement.

How can I collect CSAT data from my customers?

How can I use CSAT data to improve customer satisfaction?

Can I customize my CSAT surveys?

How often should I send CSAT surveys?

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "Get a Demo" you agree to Bird's