Reach

Grow

Manage

Automate

Reach

Grow

Manage

Automate

M

C

Frequently asked questions

What reporting and analytics features are available?

M

C

Frequently asked questions

What reporting and analytics features are available?

M

C

Frequently asked questions

What reporting and analytics features are available?

Bird Inbox gives you real-time visibility into your customer service performance with detailed analytics across every interaction:

  • Ticket & customer analysis: Track resolution times across channels, monitor CSAT trends, and measure first-response performance.

  • Team & agent performance: Compare agent productivity, monitor SLA compliance, and optimize workload distribution.

  • AI & automation impact: Track AI resolution success rates, monitor handover patterns to human agents, and analyze automation efficiency across channels.

All reports update in real-time and can be customized with advanced filters, scheduled exports, and team-specific views. Access these through the Reports dashboard or set up automated report delivery to stakeholders.

Analytics of customer service interactions, showcasing real-time performance metrics such as conversation resolutions, custom flow analysis, and end-to-end overview with detailed graphs and statistics for comprehensive reporting.
Analytics of customer service interactions, showcasing real-time performance metrics such as conversation resolutions, custom flow analysis, and end-to-end overview with detailed graphs and statistics for comprehensive reporting.
Analytics of customer service interactions, showcasing real-time performance metrics such as conversation resolutions, custom flow analysis, and end-to-end overview with detailed graphs and statistics for comprehensive reporting.
Pinterest logo
Uber logo
Square logo
Adobe logo
Meta logo
PayPal logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

Uber logo
Square logo
Adobe logo
Meta logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.

Uber logo
Adobe logo
Meta logo

Company

Newsletter

Stay up to date with Bird through weekly updates to your inbox.

By submitting, you agree Bird may contact you about our products and services.

You can unsubscribe anytime. See Bird's Privacy Statement for details on data processing.