Bird Inbox gives you real-time visibility into your customer service performance with detailed analytics across every interaction:
Ticket & customer analysis: Track resolution times across channels, monitor CSAT trends, and measure first-response performance.
Team & agent performance: Compare agent productivity, monitor SLA compliance, and optimize workload distribution.
AI & automation impact: Track AI resolution success rates, monitor handover patterns to human agents, and analyze automation efficiency across channels.
All reports update in real-time and can be customized with advanced filters, scheduled exports, and team-specific views. Access these through the Reports dashboard or set up automated report delivery to stakeholders.
