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Frequently asked questions

What is Inbox and how does it work?

Bird Inbox helps businesses unify customer data and deliver AI-powered support 

interactions across all channels (email, SMS/RCS, WhatsApp, social media, and Voice) 

to improve customer satisfaction and support efficiency.

Bird Inbox drives results across:

  1. Product discovery: Help customers discover relevant products and services

  2. Issue resolution: Quickly solve customer problems and address concerns

  3. Revenue generation: Turn support interactions into sales opportunities by 

identifying relevant product recommendations

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