Set up quiet hours
Quiet hours allow you to specify time periods when your messages won't be sent to customers, ensuring you respect their time and preferences.
This feature helps maintain a positive customer experience by preventing messages from being delivered during inconvenient hours.
Note that Quiet hours will still be enforced in some countries regardless of your selection, to ensure you’re always complying with local laws and regulations.
Watch tutorial below to learn how to set up quiet hours:
Configure specific time periods when messages won't be delivered
Set different quiet hours for various time zones
Specify how delayed messages should be handled
Step 1: Access quiet hours settings
In the main menu, open Developer product
In the menu, navigate to Channels
Expand SMS section
Click on SMS settings
Navigate to the Sender preferences tab
Step 2: Optional: Check enforced, country-specific quiet hours
In the Timezone section, click on the Timezone list
This will help you understand how quiet hours work for recipients based on the country or area code of their phone number
Step 3: Optional: Enable or disable quiet hours
Quiet hours are enabled by default, but you can disable them at any point by clicking on the toggle "Quiet hours will still be enforced in some countries regardless of your selection"
Step 4: Set your quiet hours time frame
Use the time picker drop-down to select precise times
Under "Stop sending," define the start time when quiet hours should begin and you will stop sending messages (Example: 9:00 PM)
Under "Resume sending," define the end time when quiet hours should finish and sending messages will resume (Example: 8:00 AM)
Step 5: Determine how quiet hours will be applied
Open Advanced Settings
You can choose between two options:
Use the assigned country time zone
Recommended: Use phone number area codes. Note that this only works for profiles in the United States, Canada, Indonesia, Portugal, Spain, Mexico, Russia, and Brazil
Step 6: Limit sending to specific days of the week
Under Advanced settings, toggle on "Limit sending to specific days of the week"
Choose specific days of the week you want to limit sending on
Step 7: Save and test your settings
Click "Save" to apply your quiet hours configuration
Send a test message during quiet hours to verify your settings are working
Check that messages are being handled according to your preferences
