Keep the menu focused.
Add spoken prompts or audio, gather keypad input and connect the matching branches in the dashboard. Use dial or transfer steps when the caller needs another destination.
A clear choice. A useful next step.
Build a call flow in Bird’s visual sequence editor. Start from a template or a blank draft, connect prompts and keypad choices, and preview the paths before testing with a real call. Publish a version for incoming calls or API-created calls.
Listen. Choose.
Reach the right place.
Try the keypad. Follow the selected branch from the greeting to the response.
SAYWelcome to Harbor
GATHERHow can we help?
Keypad input
Pressed 1
SAYOpening hours
Pressed 2
SAYCollection details
h
Harbor
ConnectedRESPONSE · PRESSED 2
Your collection is ready. Bring your order number when you visit.
3456789*0#
Plan the call.
Test the exceptions.
Give callers a clear path to the answer they need.
Handle more than the happy path.
Preview hypothetical outcomes without dialing, then test a saved draft with a real call. Real tests incur normal calling charges. Rehearse silence, unmatched keys and hangups, and provide a useful route when a branch cannot complete.
Publish the tested version.
Publish your draft, then connect an incoming number or use Create Call to run the active version. Changes to a draft do not change the published flow, and calls already accepted keep their original definition.
Measure the completed task.
Inspect the sequence’s Runs tab in the dashboard for the path and configured result. Review any call-leg record separately. Workflow completion, a telephone connection and a confirmed business task are separate outcomes.
Webhook decisions, recording commands and managed voicemail or record-call transfers remain in early access. Webhook decisions and managed transfers are not selectable in the dashboard; recording commands require recording access for your workspace.
Scale without
losing control.
Organize teams in workspaces, control API access, and trace changes through audit logs.
HarborOrganizationWorkspacesProductionSandbox
Delivery agent
API key · Customer operations teamALAlex Lee AdminPermissions updated
Audit log
Production- Workspace
- Production
- Resource
- Delivery agent
- Read accessRead & write
Team Customer operationsActor role AdminOutcome SucceededTime 22 Sep, 09:42:18 UTC
Succeeded