Receive customer WhatsApp messages and reply in the same thread.

Route inbound WhatsApp messages, quick-reply button taps, list selections, and media attachments straight to your backend or AI agent over webhooks. While the 24-hour customer service window is open, send free-form text and files, mark messages as read, show a typing indicator while your system prepares an answer, and react with an emoji.

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Choose a reply and follow the same order through the conversation.

Explore service conversations

Handle inbound customer replies
without losing the thread.

Match incoming answers to the right customer and outbound message, download customer attachments without extra polling, and keep conversations responsive across the 24-hour service window.

Receive WhatsApp messagesRead receipts and typing indicatorsSend and receive reactions

Correlate replies, button taps, and customer media.

Receive plain text, quick-reply button taps, list selections, shared locations, and media attachments on a single webhook event without polling an inbox endpoint. Bird includes the tapped button or row identifier, the quoted message ID when a customer replies directly to an earlier notification, and the sender’s phone number or business-scoped user ID so your backend can match the response to the right order or ticket. Customer photos, voice notes, videos, and documents arrive as stored file references you can download on demand.

Reply freely inside the 24-hour customer service window.

An inbound message opens or extends a 24-hour customer service window based on the customer’s message timestamp. While the window is open, your support team or AI agent can reply with free-form text, media attachments, and interactive prompts without waiting on template approval. Once the window closes, send an approved utility or marketing template to reopen the exchange.

Keep customers informed while you prepare an answer.

Looking up an order status or generating an AI response can take a few seconds. Mark the incoming message as read and trigger a native WhatsApp typing indicator in one API call so the customer sees that a reply is on the way. You can also add, replace, or remove an emoji reaction on a received message to confirm simple requests, with no outbound message charges for read receipts or reactions.

Keep building
with WhatsApp.

Route complex threads to a shared team inbox, keep the WhatsApp Business app active on the same number, or answer common questions automatically before handing off to staff.

Conversations

Assign customer threads to teammates, track the 24-hour service window, and reply from a shared inbox.

Coexistence

Keep the WhatsApp Business mobile app active on the same phone number you connect to the API.

Meta business agent

Ground automated replies in your business knowledge and hand conversations over to your team when needed.

Explore WhatsApp

Scale without
losing control.

Organize teams in workspaces, control API access, and trace changes through audit logs.

WorkspacesTeam rolesAPI authentication
Explore Enterprise

Start with WhatsApp.
Build across channels with Bird.

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