Appointments

The right time, right in the conversation.

Let customers choose an appointment in Messages. Bird connects native time pickers to your booking system, returns the confirmed visit and keeps changes connected to the conversation.

Plan your appointment journey Read the appointment guide

Explore Apple Messages for Business

FIELDNOTES

Choose a time for your studio visit.

FRIDAY

Fictional availability and booking. A selected slot becomes confirmed only after the booking system accepts it.

An appointment, from start to finish

Make booking feel like part of the service.

A customer asks to visit your studio. Use their preferred location and purpose to find suitable appointments, show the available times in Messages and return a confirmation from your booking system. The customer leaves the conversation knowing where to go and when.

Connect the same journey to consultations, repairs, store visits or collections. Carry the selected service, location and customer details forward, then add a Wallet pass so the confirmed appointment stays easy to find.

Read the appointments guide

Friday morning at the city studio would be perfect.

Studio appointment

ServiceProduct advice

LocationCity studio

Selected timeFriday, 10:00

Booking confirmedReady for Wallet

Illustrative customer journey and business records.

From available time to confirmed visit.

The time picker makes choosing simple. The connected booking workflow makes the appointment real, including availability checks and a clear response when plans change.

Find the right availability

Use the service, location, duration and customer preferences to request appropriate slots from your scheduling system. Include the time zone and any preparation the customer needs before choosing.

Offer a native time picker

Present a focused set of appointments in Messages. The customer selects a time and sends the choice back into the conversation, with the service and location still attached.

Confirm against the booking system

Check that the selected slot remains available and create the appointment through your booking service. Return its confirmed reference and details. If the slot has gone, offer updated choices while keeping the request intact.

Make changes easy to follow

Let the customer return to the conversation to move or cancel the visit. Apply the change in the booking system, confirm the new result and update the associated Wallet pass.

The experience continues after booking.

Prepare the customer for the visit

Include the location, arrival instructions and anything the customer should bring. Connect the appointment to a pass they can save, with a route back to the business when they need help.

Handle a changed plan gracefully

Distinguish a proposed change from a confirmed one. If a booking request is still pending, explain that state and check the existing request before retrying. Keep the conversation and appointment reference together for your service team.

Appointments questions

Does selecting a time automatically reserve it?

No. The receiving booking system must validate and record the reservation. Return the result of that operation to the customer.

Can we show the appointment location?

Use the supported time-picker location content and verify the rendered experience. Keep the booking system’s details authoritative.

Can the customer reschedule in Messages?

Connect the conversation to the authorized rescheduling operation, review available alternatives and confirm the resulting booking.

What should happen if booking times out?

Recover the original request and its result before repeating the reservation. An uncertain response is not proof that no appointment was created.

Build the connected journey

Wallet passesKeep the booking or service details current, with a direct path back to the conversation.Appointments guideFollow the practical setup and operational steps.Apple PayConnect Apple Pay in Messages for Business to your commerce workflow with Bird. Present the order, authorize payment and confirm the recorded result.Journeys and templatesBuild Apple Messages journeys with Bird using reusable content, reviewed branches, connected business actions and controlled publishing.Apple Messages resource libraryFind setup guides, native experience advice and provider comparisons.

Put it into practice.

Continue with the documentation, guides and examples for this topic. Resources are in English.

Implementation guideIntegrate an Apple Messages customer journey Understand the conceptWhat is Apple Messages for Business?

Get an implementation brief

Turn an available time into a booking.

Connect the appointment experience to your calendar or booking system, including availability changes, confirmation and rescheduling.