How to respond to customers in Customer Support

Video guide

Learn how to effectively communicate with customers using Bird's Customer Support. In this guide, you'll learn how to:

  • Reply to customer messages using manual responses, templates, and AI-powered phrasing
  • Close conversations and summarize interactions for future reference
  • Handle follow-up questions and track past conversations
  • Assign inquiries to the right teams with relevant tags
  • Snooze inactive conversations to stay organized
  • Use AI to refine, rephrase, and tailor responses
  • Summarize and transfer conversations efficiently

Start with one channel.
Add the others when you're ready.

A test API key is yours immediately. Production unlocks when you add a payment method and verify a sender.

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