Omnichannel Customer Service

Convenient for your customers, powerful for your agents

Engage with your customers on channels like WhatsApp, Email, and social DMs. Leverage AI and automations to make your agents more efficient and deliver a personalized experience at scale.

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Omnichannel Customer Service

Unified support across every channel

Unified communication. Give your agents a single, unified inbox that pulls in messages from all channels: SMS, WhatsApp, email, Facebook Messenger, and more. Enable seamless collaboration with internal notes and tagging.

Smart automations. Use Bird Flows to automate reminders, build chatbots, and handle routine inquiries. Let your service team create automations without coding, while focusing on complex interactions.

Seamless experiences. Let customers switch channels without losing conversation context. Route tickets to the right agent based on skill level, workload, and customer priority.

Agent efficiency. Provide agents with complete customer data and AI-powered tools in one interface. Enable team collaboration on complex inquiries to reduce resolution time.

Unified data. Link support conversations with your customer data for personalized interactions. Get a complete view of each customer’s history and preferences.

Integrations. Integrate seamlessly with your CRM, ecommerce platform, and existing customer service tools. Trigger automated workflows based on real-time events.

Frequently Asked Questions

How does Bird unify customer conversations?

Bird brings all customer messages into one inbox, whether they're from WhatsApp, email, or social media. Agents can see the full conversation history and customer data in one place.

Can I automate support tasks without coding?

Yes, use Bird Flows to create chatbots, set up automated responses, and build workflows without any technical expertise. Our visual builder makes it easy.

How does Bird help with agent efficiency?

Agents get AI support, customer context, and automated tools in one interface. They can collaborate on tickets and access templated responses to work faster.

What integrations does Bird offer?

Connect Bird to your CRM (like Salesforce), ecommerce platforms (like Shopify), and other tools. Use triggers to automate actions across your tech stack.

How does routing work?

Bird automatically assigns conversations based on agent skills, workload, and customer priority. Set up custom routing rules to ensure the right agent handles each inquiry.

Can customers switch between channels?

Yes, customers can start a conversation on one channel and continue on another without losing context. All interactions are tracked in the unified conversation history.

Put it into practice.

Continue with the documentation, guides and examples for this topic.

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