Journey reports
How Journey reports work.
View journey reports, and gain insights into sent, delivered, and read rates, all presented in an easy-to understand format.
How to filter a report
Filter by journey version
Use the dropdown on the left-hand side of your screen to filter your report between insights for all versions of your journey, and insights for a specific version.
Filter by channel
If your journey is set up to run on multiple channels, use the 'Filter by sender' dropdown to filter the report for a specific channel.
Filter by time frame
Use the date and time picker to filter insights for a specific time.
Overview tab
Journey overview
In the reports 'Overview' tab, under 'Journey overview' you can see the following data:
Runs triggered: The total number of times the journey has been triggered
Runs completed: The total number of times a contact has successfully completed the journey
Unique contacts entered: The total number of times distinct contacts have triggered the journey
Unique contacts completed: The total number of times distinct contacts have completed the journey
Message delivery overview
In the reports 'Overview' tab, under 'Message delivery overview' you can see the following data:
Sent: The total number of messages sent by this journey
Delivered: The total number of messages delivered by this journey
Delivery rate: The % of sent messages that were delivered successfully
Opens/Reads: The number of messages that were opened or read
Opens/Reads rate: The % of delivered messages that were opened or read
Clicks: The total number of times links have been clicked in messages sent by the journey
Click-through-rate: The % of delivered messages that drove a click
Channel overview
In the reports 'Overview' tab, under 'Channel overview', if your journey sends messages on more than one channel type, you'll be able to see performance metrics by channel, so you can easily compare channel performance.
Channel tabs
Use the channel tabs to see the same data for a specific channel. This is helpful if your journey is set up to run on multiple channels.
For example, if your journey runs on both Email and WhatsApp, you can switch between the Email and WhatsApp tabs to see how your journey performs on each platform.
