80%
reduction in time to resolution
AI-powered Customer Service revolution
Deliver fast, personalized support 24/7 across every channel
Automating Customer Support across various touchpoints
Frequently asked questions
Handle routine customer inquiries, freeing up agents for complex issues
Customer service
Perform customer service tasks, giving agents back their time
Gathering feedback
Gather customer feedback and insights through interactive surveys
Appointment booking
Assist with booking appointments and scheduling without human intervention
Conversation management
Natural language processing
Our AI agents comprehend and interpret customer queries in a human-like manner, ensuring accurate understanding and effective responses
Multi-language support
Break down language barriers with our AI-driven multi-language support
Contextual understanding
Empower your AI agents to understand the context of each conversation. By analyzing previous interactions and customer data, our agents maintain context throughout the dialogue
User intent recognition
Equip your AI agents with the ability to recognize user intent accurately. Our technology identifies underlying customer needs and intentions, enabling our agents to anticipate queries, suggest solutions, and proactively address concerns
API connectivity with external services
Seamlessly integrate our AI solution into your existing ecosystem. Our platform offers robust API connectivity, enabling effortless communication and data exchange
Easy embedding into websites and apps
Effortlessly deploy our AI agents on your websites and applications. Our solution offers simple and flexible embedding options
Customizable user interfaces
Tailor the AI experience to match your brand and user preferences. Our solution provides customizable user interfaces, empowering you to design and modify the look and feel of the AI interaction
Compliance with data privacy standards
Rest assured with our commitment to data privacy and security. Our AI solution complies with rigorous data protection standards, ensuring the confidentiality and integrity of customer information
Continuous improvement
Create a source of truth for your knowledge bases
Establish a centralized repository of knowledge to empower your AI agents
Customize AI Agent personality and instructions
Shape the personality and behavior of your AI agents to align with your brand identity and customer preferences
Dig deep into the “why” to improve interactions
Gain valuable insights into customer interactions to drive continuous improvement
Track AI resolutions versus handovers
Monitor the efficiency and effectiveness of your AI agents in resolving customer issues. Our platform enables you to track and analyze AI-driven resolutions versus escalations to human agents
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.