AI-powered Customer Service revolution
Deliver fast, personalized support 24/7 across every channel.
Automating Customer Support across various touchpoints
Conversation management
Natural language processing
Our AI agents comprehend and interpret customer queries in a human-like manner, ensuring accurate understanding and effective responses.
Multi-language support
Break down language barriers with our AI-driven multi-language support.
Contextual understanding
Empower your AI agents to understand the context of each conversation. By analyzing previous interactions and customer data, our agents maintain context throughout the dialogue.
User intent recognition
Equip your AI agents with the ability to recognize user intent accurately. Our technology identifies underlying customer needs and intentions, enabling our agents to anticipate queries, suggest solutions, and proactively address concerns
Integration and deployment
API connectivity with external services
Seamlessly integrate our AI solution into your existing ecosystem. Our platform offers robust API connectivity, enabling effortless communication and data exchange.
Easy embedding into websites and apps
Effortlessly deploy our AI agents on your websites and applications. Our solution offers simple and flexible embedding options.
Customizable user interfaces
Tailor the AI experience to match your brand and user preferences. Our solution provides customizable user interfaces, empowering you to design and modify the look and feel of the AI interaction.
Compliance with data privacy standards
Rest assured with our commitment to data privacy and security. Our AI solution complies with rigorous data protection standards, ensuring the confidentiality and integrity of customer information.
Continuous improvement
Create a source of truth for your knowledge bases
Establish a centralized repository of knowledge to empower your AI agents.
Customize AI Agent personality and instructions
Shape the personality and behavior of your AI agents to align with your brand identity and customer preferences.
Dig deep into the “why” to improve interactions
Gain valuable insights into customer interactions to drive continuous improvement.
Track AI resolutions versus handovers
Monitor the efficiency and effectiveness of your AI agents in resolving customer issues. Our platform enables you to track and analyze AI-driven resolutions versus escalations to human agents.
For Enterprises
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.