40%
Reduction in ticket resolution time
30%
Increase in agent efficiency
25%
Improvement in customer satisfaction scores
AI-powered personalized assistance
Empower your audience with instant assistance and personalized recommendations powered by AI
Streamline support processes across industries
E-commerce & Retail
Automate order status updates, return processing, and product recommendations
SaaS & Technology
Streamline onboarding, feature requests, and bug reporting workflows
Financial services
Automate account verification, fraud detection, and secure messaging
Travel & Hospitality
Simplify booking modifications, refund processing, and loyalty program management
Bid farewell to ineffective automation
Our flows gather shopper details such as location, size, preferences, and purchase history to provide precise and tailored responses.
Triggers
Use Triggers to define which events initiate a workflow——from Shopify checkouts, to Agent actions and incoming messages.
Actions
Perform tasks like updating customer details, replying to messages, or looking up the latest order status.
Effortlessly constructed
for diverse use cases
Tailored to you
Address a spectrum of shopper needs, from product recommendations and sizing guidance to returns policies, troubleshooting, and beyond
Built for Omnichannel
Easily automate and adjust message rules for two-way customer conversations across all popular channels
Allow agents to focus
on more intricate issues
Manage simple, repetitive inquiries
Leave the most frequently asked questions to to Flows.
Seamless transition
When Flows are escalated to a human agent, they have access to every step the customer took, and you ensure a seamless transition
Intuitive products
built for the Enterprise
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your existing tools and data sources with ease
Your new standard in Marketing, Payments & Sales. Its Bird
Leading brands use Bird to transform customer data into growth on channels like WhatsApp, SMS, and Email.