Track performance using Voice logs

Video guide

Voice logs provide detailed insights into your call activity, helping you monitor performance, troubleshoot issues, and optimize your voice communication strategy. 

Watch video tutorial below to Learn how to review Voice performance using logs:

• Filter logs by date range, call direction, and status
• View detailed information about each call including duration and outcome
• Identify patterns in successful and unsuccessful calls
• Listen to call recordings (if enabled) for quality assessment

Regular review of Voice logs helps you maintain excellent call quality and improve your overall communication effectiveness.

Step-by-step guide

Follow the step-by-step guide to learn how to find and leverage Voice logs (Call logs)

Step 1: Access Voice logs section

• In the main menu, open Developer product
• In the menu, navigate to Voice
• Click on Call logs

Step 2: Set your channels and date range filter

• Locate the channels and date filter options at the top of the logs page
• Click on channels and select specific Voice channel 
• Click on the date picker
• Select your desired start and end dates

Step 3: Apply additional filters

• Click on Filter button 

• Search for specific phone numbers if needed by using “From, To” filter

• Use the “Direction” filter to view:

  • Inbound calls (calls received)
  • Outbound calls (calls made)
  • All calls

• Filter by call status, such as: 

  • Accepted 
  • Scheduled
  • Started 
  • Ringing
  • Ongoing 
  • Completed

• Filter based on other criteria including country, failure codes, batch ID and message tags

Step 4: Analyze call information

• Review key metrics for each call:
• Type 
  • Call ID 
  • Call tags
  • Live updates

Step 5: Analyze a specific call log

• Click on an individual log 
• Panel will appear on the right hand side of the screen with a detailed data including raw JSON data