Frequently asked questions
What is Inbox and how does it work?
Bird Inbox helps businesses unify customer data and deliver AI-powered support interactions across all channels (email, SMS/RCS, WhatsApp, social media, and Voice) to improve customer satisfaction and support efficiency.
Bird Inbox drives results across:
Product discovery: Help customers discover relevant products and services
Issue resolution: Quickly solve customer problems and address concerns
Revenue generation: Turn support interactions into sales opportunities by identifying relevant product recommendations
