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Frequently asked questions

What AI capabilities does Inbox offer?

Bird Inbox uses AI to help your team deliver better customer service. Create AI chatbots that 

understand customer questions naturally, respond in multiple languages, and work across all 

your channels (website, WhatsApp, SMS, social media and voice).


Your AI assistant learns from your knowledge base to give accurate answers, matches your 

brand's tone, and gets smarter over time. Monitor performance through detailed analytics to see 

where AI is helping most

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