List conversations

GET

/v1/amb/conversations

const result = await bird.amb.conversations.list({
  business_id: "abz_01krdgeqcxet5s7t44vh8rt9mg",
  limit: 2,
});
console.log(result);

result = client.amb.conversations.list(business_id='abz_01krdgeqcxet5s7t44vh8rt9mg', limit=2)
print(result)

for item, err := range client.Amb.Conversations.List(ctx, bird.AmbConversationsListParams{BusinessID: "abz_01krdgeqcxet5s7t44vh8rt9mg", Limit: 2}) {
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(item)
}

foreach ($bird->amb->conversations->list(['business_id' => 'abz_01krdgeqcxet5s7t44vh8rt9mg', 'limit' => '2']) as $item) {
    var_dump($item);
}

bird amb conversations list

curl -X GET "https://us1.platform.bird.com/v1/amb/conversations" \
  -H "Authorization: Bearer $TOKEN" \
  --url-query "queue=support" \
  --url-query "assigned_to=usr_01krdgeqcxet5s7t44vh8rt9mg" \
  --url-query "label=vip" \
  --url-query "limit=25"

Risposta200

{
  "data": [
    {
      "id": "acv_01krdgeqcxet5s7t44vh8rt9mg",
      "business_id": "abz_01krdgeqcxet5s7t44vh8rt9mg",
      "status": "open",
      "origin": "entry_point",
      "entry_point": "support",
      "device_capabilities": [
        "QUICK",
        "LIST",
        "TIME"
      ],
      "supported_content_kinds": [
        "text"
      ],
      "locale": "en-US",
      "last_direction": "outbound",
      "assigned_to": "usr_01krdgeqcxet5s7t44vh8rt9mg",
      "queue": "support",
      "closed_reason": "user_close"
    }
  ],
  "next_cursor": "eyJ2IjoxLCJzIjoiXCIyMDI2LTA1LTI1VDE0OjAzOjEwWlwiIiwiaSI6IjAxOTJmM2IxLTRjN2UtN2EyYi05ZDYxLThmM2E1YzJlN2I0MCJ9",
  "prev_cursor": null,
  "refresh_cursor": "eyJ2IjoxLCJzIjoiXCIyMDI2LTA1LTI1VDE2OjQyOjAxWlwiIiwiaSI6IjAxOTJmM2IxLTllMDQtN2NkMy1iODE3LTJhNmY0ZDFjOGUwOSJ9"
}

Returns the conversations your business has with customers on Apple Messages for Business, newest first by last message. To page through older conversations, use starting_after. A closed conversation stays in this list; filter on status to separate them from open ones.

Parametri di query

business_id

string

Filter to conversations belonging to this business.

status

string

Filter to conversations with this status. Omit to return both open and closed conversations.

Possible values: open, closed

queue

string

Filter to conversations in this queue. Pass an empty string to match unrouted conversations, the ones no routing rule has claimed.

assigned_to

string

Filter to conversations assigned to this user. Pass unassigned to match conversations with no assignee.

label

string

Filter to conversations that have this label.

limit

integer

Maximum number of items to return per page.

starting_after

string

Cursor from the next_cursor field of a previous list response. Returns items immediately after the cursor position in the current sort order.

ending_before

string

Cursor from the prev_cursor or refresh_cursor field of a previous list response. Returns items immediately before the cursor position in the current sort order. prev_cursor returns the preceding page. refresh_cursor anchors at the first row of that response, which on a newest-first sort is how to fetch the items that have appeared since.

Payload di risposta

data

array of object

obbligatorio

Page of conversations, newest first by last message.

Mostra attributi secondari

data.id

string

obbligatorio

Conversation ID.

data.business_id

string

obbligatorio

Business this conversation belongs to.

data.status

string

obbligatorio

Whether a conversation is open or closed. There is no close operation on this API: only the customer closes a conversation from their device, and any inbound message on a closed conversation reopens it.

Possible values: open, closed

data.origin

string

obbligatorio

How the conversation started. entry_point means the customer opened it from one of your configured Apple Messages for Business entry points. invitation means the customer accepted an invitation and sent a message. This is set once when the conversation is created and never changes.

Possible values: entry_point, invitation

data.opaque_user_id

nullable string

obbligatorio

Apple's opaque identifier for the customer with this business. The customer must send a message before a conversation is created. Null when no identifier is recorded.

data.phone_number

nullable string

obbligatorio

Customer phone number, when recorded. Null when unknown. Read the invitation's to field for the number an invitation was sent to.

data.group_id

nullable string

obbligatorio

The group value carried by the inbound message that opened or most recently reopened the conversation. Your business chooses it when configuring an entry point with Apple, and Apple passes it through; used with intent_id to route the conversation. Null when that message carried none.

data.intent_id

nullable string

obbligatorio

The intent value carried by the inbound message that opened or most recently reopened the conversation. Your business chooses it when configuring an entry point with Apple, and Apple passes it through; used with group_id to route the conversation. Null when that message carried none.

data.entry_point

nullable string

The entry point in your channel settings whose group and intent matched the inbound message that opened or most recently reopened the conversation. Null when no configured entry point matched.

data.device_capabilities

array of string

obbligatorio

The capability tokens the customer's device advertised on its most recent message, replaced by each inbound rather than accumulated, so this describes the device in use now. An empty list means the device's capabilities are unknown. Implemented message types may still be sent, but device rendering support has not been confirmed. Authentication requires an explicitly advertised AUTH2 capability.

data.supported_content_kinds

array of string

obbligatorio

Implemented baseline types plus interactive types confirmed by device_capabilities. An empty capability list yields text, attachments and rich links; it does not establish support for other types. Unadvertised quick replies, list pickers, time pickers and forms are refused when capabilities are known. Custom apps and opaque interactive references are not included because their device support cannot be inferred from these tokens. Unsupported roadmap types cannot be sent.

data.locale

string

obbligatorio

The customer's locale from the most recent inbound message, or your business's default locale before any inbound arrives. Preserved in Apple's locale format, for example en_US@rg=nlzzzz.

data.unread_count

integer

obbligatorio

Number of inbound messages since this conversation was last marked read. Incremented once per inbound message, reset to zero by marking the conversation read and by any outbound message your workspace sends.

data.message_count

integer

obbligatorio

Number of messages in this conversation, both directions.

data.last_message_at

string

obbligatorio

When the most recent message in this conversation was sent or received.

data.last_direction

string

obbligatorio

Direction of the most recent message.

Possible values: outbound, inbound

data.assigned_to

nullable string

obbligatorio

The user this conversation is assigned to, or null when unassigned. Assignment is not rechecked against workspace membership on read, so it can still name a user whose access was removed.

data.labels

array of string

obbligatorio

Operator-set tags on this conversation. Unlike email, there are no system placement labels: every value here is one an operator chose.

data.queue

string

The console queue this conversation is routed to. Empty when no routing rule matched, which the console lists as unrouted.

data.closed_at

nullable string

obbligatorio

When this conversation was closed. Null while it is open.

data.closed_reason

nullable string

obbligatorio

Why this conversation was closed. Null while it is open.

data.open_count

integer

obbligatorio

Number of times this conversation has been opened, starting at 1 and incremented on each reopen. A closed conversation reopens on the next inbound message rather than creating a new conversation.

data.created_at

string

obbligatorio

When this conversation was created.

data.updated_at

string

obbligatorio

When this conversation last changed.

next_cursor

nullable string

obbligatorio

Cursor for the next page. Pass back as starting_after to advance forward. null when no next page exists.

prev_cursor

nullable string

obbligatorio

Cursor for the previous page. Pass back as ending_before to step backward. null when no previous page exists.

refresh_cursor

nullable string

obbligatorio

Refresh anchor, the first row of this response. Pass back as ending_before to fetch what precedes it in the current sort order. On a newest-first sort those are the items that have appeared since; on any other sort they are the items that sort earlier, so refreshing such a list means re-fetching it instead. Non-null whenever data is non-empty; null only on an empty page. Distinct from prev_cursor.

Risorse correlate

Prosegui con la documentazione, le guide e gli esempi per questo argomento. Le risorse sono in inglese.

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Ottieni un brief di implementazione

const result = await bird.amb.conversations.list({
  business_id: "abz_01krdgeqcxet5s7t44vh8rt9mg",
  limit: 2,
});
console.log(result);

result = client.amb.conversations.list(business_id='abz_01krdgeqcxet5s7t44vh8rt9mg', limit=2)
print(result)

for item, err := range client.Amb.Conversations.List(ctx, bird.AmbConversationsListParams{BusinessID: "abz_01krdgeqcxet5s7t44vh8rt9mg", Limit: 2}) {
	if err != nil {
		log.Fatal(err)
	}
	fmt.Println(item)
}

foreach ($bird->amb->conversations->list(['business_id' => 'abz_01krdgeqcxet5s7t44vh8rt9mg', 'limit' => '2']) as $item) {
    var_dump($item);
}

bird amb conversations list

curl -X GET "https://us1.platform.bird.com/v1/amb/conversations" \
  -H "Authorization: Bearer $TOKEN" \
  --url-query "queue=support" \
  --url-query "assigned_to=usr_01krdgeqcxet5s7t44vh8rt9mg" \
  --url-query "label=vip" \
  --url-query "limit=25"

Risposta200

{
  "data": [
    {
      "id": "acv_01krdgeqcxet5s7t44vh8rt9mg",
      "business_id": "abz_01krdgeqcxet5s7t44vh8rt9mg",
      "status": "open",
      "origin": "entry_point",
      "entry_point": "support",
      "device_capabilities": [
        "QUICK",
        "LIST",
        "TIME"
      ],
      "supported_content_kinds": [
        "text"
      ],
      "locale": "en-US",
      "last_direction": "outbound",
      "assigned_to": "usr_01krdgeqcxet5s7t44vh8rt9mg",
      "queue": "support",
      "closed_reason": "user_close"
    }
  ],
  "next_cursor": "eyJ2IjoxLCJzIjoiXCIyMDI2LTA1LTI1VDE0OjAzOjEwWlwiIiwiaSI6IjAxOTJmM2IxLTRjN2UtN2EyYi05ZDYxLThmM2E1YzJlN2I0MCJ9",
  "prev_cursor": null,
  "refresh_cursor": "eyJ2IjoxLCJzIjoiXCIyMDI2LTA1LTI1VDE2OjQyOjAxWlwiIiwiaSI6IjAxOTJmM2IxLTllMDQtN2NkMy1iODE3LTJhNmY0ZDFjOGUwOSJ9"
}