WhatsApp connection and coexistence errors
Most errors you see while connecting a WhatsApp number come from Meta. Meta shows them in its own window, often with a code after a # sign, such as #2494064. Look up the code or the message below to find the fix.
Which error did I get with the WhatsApp Business app?
These errors appear when you choose Keep using the Business app in Bird, also called coexistence. Connect your WhatsApp Business app number shows how the setup should go.
| What you see | Fix |
|---|---|
#2494064, #2388091, or #2655095, or no QR code appears | Meta says the number is already registered |
| Meta asks for a six-digit code | Meta asks for a six-digit verification code |
#3441034, not eligible to register or migrate | Meta says the number isn't eligible |
#3441055 | Deregistration is in progress |
#3441060 or #3441061 | A Business AI agent or automated events |
Another eligibility code, such as #3441045 or #2655094 | Meta reports an eligibility error |
| Already in use by another account | Already in use by another account |
| Meta asks you to contact Bird B.V. after the QR code | Contact Bird B.V. after the QR code |
credit_currency_mismatch, or a message about billing currency | The number fails with a currency mismatch |
| Connected in the app, but the number is missing in Bird | The number isn't in Bird |
Which error did I get with another WhatsApp number?
These errors can appear with any number, whether or not it's in the WhatsApp Business app.
| What you see | Fix |
|---|---|
| CoEx gate evaluation is missing, or Meta asks to confirm it's you | Meta asks you to confirm it's you |
| Meta's signup finishes, but the number is missing from Bird | The number is missing from Bird |
| The number belongs to another business | The number belongs to another business |
| Your business is limited to 2 phone numbers | Why is my business limited to 2 phone numbers |
| Pre-verification fails | Why pre-verification fails |
Why don't messages show up in Conversations?
When you connect a number with Set up a number, Conversations is off until you turn it on. Open the number's Settings and turn on Enable conversations. Numbers connected with Keep using the Business app have it on from the start. Incoming messages don't appear in Conversations explains the setting.
What if my error isn't listed?
Contact support. Send the number, the code or message Meta showed, and when it happened. A screenshot of Meta's window helps.
Next steps
Related resources
Continue with the documentation, guides and examples for this topic.