Build a Journey for Welcome series
Welcome new subscribers with a series of personalized, well-timed messages. In this video, we’ll show you how to use Journeys to to set up a welcome series from scratch, including how to select your trigger, how to drag and drop ‘send message’ and ‘wait’ steps to build your journey, and how to check that your signup forms are funneling new subscribers into your welcome series correctly.
An introduction to Journeys
Get an introduction to Bird's journey builder and learn how to navigate the platform to create new personalised customer journeys.
How to build your first Journey
Learn how to start building powerful automated customer journeys using Bird's visual builder. In this guide you'll learn:
How to start with templates or build from scratch
Setting up trigger events like checkout abandonment
Adding WhatsApp messages with template variables
Creating backup communication paths across channels
Configuring journey end logic
Build a Journey for Abandoned checkout recovery
Learn how to create an abandoned cart recovery journey in Bird. In this guide, you'll learn how to:
Set up an automated workflow using the Abandoned Cart Recovery template
Configure Shopify event triggers and timing delays
Set conditions for targeting specific customer segments
Add and customize message templates for cart recovery
Expand your journey with additional actions and logic
Publish and activate your abandoned cart campaign
Build a Journey to thank customers post-purchase
Learn how to create a post-purchase thank you journey in Bird. In this guide, you'll learn how to:
Connect your Shopify store to trigger messages after purchase
Set up channel conditions for SMS and WhatsApp subscribers
Create and customize message templates for each channel
Configure and publish your automated customer journey
Build a Journey for a purchase anniversary
Learn how to set up an automated one-year purchase anniversary message in Bird. In this guide, you'll learn how to:
Set up a segment for purchase anniversaries
Create personalized message templates
Build an automated journey
Add customer variables to your messages
Launch your anniversary campaign
Build a list triggered journey
Learn how to automatically engage with contacts when they join or leave your lists in Bird. In this guide, you'll learn how to:
Set up triggers based on list activity
Configure wait times for natural engagement
Create and customize email messages
Add conditions and branching logic
Set up engagement-based follow-ups
Launch your automated journey
Build a segment triggered journey
Learn how to automatically engage with contacts who enter or leave your segments in Bird. In this guide, you'll learn how to:
Set up segment-based triggers
Configure re-entry and exit settings
Add wait times for natural engagement
Create and customize email messages
Set up branching logic based on engagement
Launch your automated journey
